# The Social Services Complaints Procedure (Wales) Regulations 2014, Regulation 20: Monitoring

Extent: E+W

Each local authority must keep a record of—
(a) each complaint it receives;
(b) the outcome of each complaint;
(c) whether the local authority has complied with the time limits specified in regulations 16 to 19;
with the intention of monitoring its compliance with these Regulations.

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Source: https://www.legislation.gov.uk/wsi/2014/1794/regulation/20 (the official version)
Page: https://openlegislation.uk/social-services-complaints-procedure-wales-regulations-2014/regulation-20
Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives.