# The Taxi Operators Licensing Regulations (Northern Ireland) 2012, Regulation 12: Complaints records

Extent: N.I.

(1) For the purposes of section 3(3)(c) of the 2008 Act a licensed operator shall keep a record containing details—
(a) of any complaint made in respect of their action as a licensed operator including—
(i) the name of the complainant and any address and telephone number or other contact details provided by the complainant;
(ii) the nature of the complaint; and
(iii) details of any investigation carried out and subsequent actions taken as a result;
(b) of any complaint made in respect of a taxi booking accepted by the licensed operator, including the particulars set out in paragraph (2); and
(c) of any other complaint made in respect of the licensed operator's undertaking as a licensed operator, including the particulars set out in paragraph (2)(d), (e) and (f).
(2) In relation to each complaint the particulars referred to in paragraph (1)(b) and (c) are—
(a) the date of the related taxi booking;
(b) the name of the driver who carried out the taxi booking;
(c) the registration mark of the vehicle used;
(d) the name of the complainant and any address, telephone number or other contact details provided by the complainant;
(e) the nature of the complaint;
(f) details of any investigation carried out and subsequent action taken as a result; and
(g) the Public Service Vehicle licence number or taxi licence number.

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Source: https://www.legislation.gov.uk/nisr/2012/316/regulation/12 (the official version)
Page: https://openlegislation.uk/taxi-operators-licensing-regulations-northern-ireland-2012/regulation-12
Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives.