# Telecommunications Act 1984, Section 27B: Overall standards of performance.

Extent: E+W+S+N.I.

(1) The Director may from time to time—
(a) determine such standards of overall performance in connection with the provision of relevant services by the designated operator as, in his opinion, ought to be achieved by that operator; and
(b) arrange for the publication, in such form and in such manner as he considers appropriate, of the standards so determined.
(2) The Director may only make a determination under subsection (1)(a) above after—
(a) consulting the designated operator concerned and persons or bodies appearing to the Director to be representative of persons likely to be affected; and
(b) arranging for such research as the Director considers appropriate with a view to discovering the views of a representative sample of persons likely to be affected and considering the results.

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Source: https://www.legislation.gov.uk/ukpga/1984/12/section/27B (the official version)
Page: https://openlegislation.uk/telecommunications-act-1984/section-27B
Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives.