# The Telecommunications (Open Network Provision) (Voice Telephony) Regulations 1998, Regulation 20: Quality of service—systemless service providers


(1) The Director may:
(a) set quality standards with which any systemless service provider or category of systemless service provider shall comply; and
(b) set performance targets in particular for systemless service providers which are operators having significant market power in the provision of voice telephony services.
(2) Systemless service providers shall be under a duty to comply with:
(a) any standards set by the Director in accordance with paragraph (1)(a) above; and
(b) any performance targets set by the Director in accordance with paragraph (1)(b) above.
(3) Systemless service providers which are operators having significant market power shall be under a duty to keep and provide to the Director on request up-to-date information concerning their performance based on the parameters, definitions and measurement methods laid down in Schedule III.
(4) The Director may determine that systemless service providers providing fixed publicly available telephone services for more than 18 months keep and provide to him on request the information referred to in paragraph (3) above.
(5) The Director shall publish, or ensure that there are published in accordance with regulation 18 above the quality standards and performance targets referred to in paragraph (1) above where appropriate and taking into account the views of interested parties in accordance with the provisions of regulation 36.
(6) The Director may require independent audits of the performance data in order to ensure the accuracy and comparability of the data made available in accordance with paragraphs (3) and (4) above.
(7) Systemless service providers shall be under a duty to comply with:
(a) any determination made by the Director in accordance with paragraph (4) above; and
(b) any requirement for independent audits in accordance with paragraph (6) above.

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Source: https://www.legislation.gov.uk/uksi/1998/1580/regulation/20 (the official version)
Page: https://openlegislation.uk/telecommunications-open-network-provision-voice-telephony-regulations-1998/regulation-20
Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives.