Regulation 34 Non-payment of bills—public operators
In exercising their functions under Part II and sections 47 to 49 of the Act, the Secretary of State and the Director shall authorise measures to ensure that in cases of non-payment of telephone bills for use of fixed public telephone systems due warning of any consequent service interruption or disconnection is given in advance to the subscriber.
The measures authorised in accordance with paragraph (1) above shall:
be proportionate, non-discriminatory and published in the manner laid down in regulation 17; and
ensure, except in cases of fraud, persistent late payment or non-payment, as far as is technically feasible, that any service interruption is confined to the service concerned.
The Director may direct that, where appropriate, complete disconnection takes place only after a stated period. In such cases, calls which do not incur a charge to that subscriber shall be permitted.