# The Telecommunications (Services for Disabled Persons) Regulations 2000, Paragraph 10.6


With immediate effect:
(a) the directory information service provided by the Licensee under Condition 2 shall include a service or information as the case may be which the Director determines to be satisfactory where the directory information is made available in a form which is appropriate to meet their needs to persons who are so blind or otherwise disabled as to be unable to use a telephone directory in a form in which it is generally made available by the Licensee to users of its Public Call Boxes who are not so disabled; and the services so provided to such persons shall be provided free of charge; and
(b) following a request to be advised of a Number by a person who is so blind or otherwise disabled as to be unable to use a telephone directory, the Licensee shall, upon that person’s request, then connect the person to the Number so requested.

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Source: https://www.legislation.gov.uk/uksi/2000/2410/schedule/2/part/paragraph/10n6 (the official version)
Page: https://openlegislation.uk/telecommunications-services-for-disabled-persons-regulations-2000/schedule-2/part/paragraph-10n6
Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives.