Regulation 5 Supply-time and quality-of-service indicators

Schedule 3 to these Regulations shall have effect for the purpose of specifying the supply-time and quality-of-service indicators (in these Regulations referred to as the “target indicators”) which, in accordance with Article 5 of and Annex II to the Voice Telephony Directive, are required by Condition VTD3 of the Voice Telephony Conditions to be set and published.

The Director shall review at least every three years the definitions, measurement methods and targets in respect of the target indicators.

Regulations under section 27A^f1 of the Act are not to have effect in relation to any relevant Licensee in so far as that power is exercisable in respect of the target indicators for services to which the Voice Telephony Directive applies.