Regulation 9 Conciliation of dispute resolution

Where there is a dispute concerning an alleged infringement of the provisions of the Voice Telephony Directive and which involves an organisation providing fixed public telecommunication services in another member State to whom the Voice Telephony Directive is applied, a user or a relevant Licensee may invoke the conciliation procedure provided for in Article 27(3) and (4) of that Directive by means of a written notification to the Director and to the Commission.

Where following such a notification the Director finds that there is a case for further examination he may refer the matter to the Chairman of the ONP Committee.