# The Telecommunications (Voice Telephony) Regulations 1997, Paragraph 12: Conciliation and dispute resolution procedure


This shall include guidelines for users on the appeal mechanisms available for conciliation and resolving disputes with the relevant Licensee, according to the procedures described in Article 27 of the Voice Telephony Directive. This shall also include a summary of the procedures for resolving disputes referred to in Article 22(2) of the Voice Telephony Directive.

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Source: https://www.legislation.gov.uk/uksi/1997/1886/schedule/2/paragraph/12 (the official version)
Page: https://openlegislation.uk/telecommunications-voice-telephony-regulations-1997/schedule-2/paragraph-12
Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives.