Paragraph 20 PROCESSES AND OUTCOMES

Moreover, it is not always possible to identify direct links between individual actions by an authority through the arrangements and processes they have in place and the outcomes of these actions in terms of network performance. In some cases the results might have been worse but for the actions of an authority, while in others events will have been entirely beyond their control. In any event, an authority should have the arrangements and the review in place, as required under section 17.