# The UK Border Agency (Complaints and Misconduct) Regulations 2010, Regulation 14: Keeping of records

Extent: E+W+S+N.I.

(1) The relevant appropriate authority shall keep records, in such form as the Director General shall determine, of—
(a) every complaint and purported complaint that is made to the relevant appropriate authority;
(b) every conduct matter recorded by the relevant appropriate authority under regulation 17(3) (conduct matters arising in civil proceedings); and
(c) every DSI matter recorded by the relevant appropriate authority under regulation 25 (duty to record DSI matters).

---
Source: https://www.legislation.gov.uk/uksi/2010/782/regulation/14 (the official version)
Page: https://openlegislation.uk/uk-border-agency-complaints-and-misconduct-regulations-2010/regulation-14
Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives.