# The UK Border Agency (Complaints and Misconduct) Regulations 2010, Regulation 16: Handling of complaints by the relevant appropriate authority

Extent: E+W+S+N.I.

(1) This regulation applies where a complaint has been recorded by the relevant appropriate authority unless the complaint—
(a) is one which has been, or must be, referred to the Director General under regulation 21 (reference of complaints to the Director General); and
(b) is not for the time being either referred back to the authority under regulation 22 (duties of the Director General on references under regulation 21) or the subject of a determination under regulation 31 (power of the Director General to determine the form of an investigation).
(2) The relevant appropriate authority shall not be required by virtue of any provisions of this regulation to take any action in relation to the complaint but may handle the complaint in whatever manner it thinks fit or take no action in relation to the complaint.

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Source: https://www.legislation.gov.uk/uksi/2010/782/regulation/16 (the official version)
Page: https://openlegislation.uk/uk-border-agency-complaints-and-misconduct-regulations-2010/regulation-16
Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives.