{
  "url": "https://openlegislation.uk/uk-border-agency-complaints-and-misconduct-regulations-2010/regulation-49",
  "json_url": "https://openlegislation.uk/uk-border-agency-complaints-and-misconduct-regulations-2010/regulation-49.json",
  "legislation": "uksi/2010/782",
  "legislation_title": "The UK Border Agency (Complaints and Misconduct) Regulations 2010",
  "legislation_url": "https://openlegislation.uk/uk-border-agency-complaints-and-misconduct-regulations-2010",
  "path": "regulation/49",
  "kind": "regulation",
  "number": "49",
  "heading": "Duty to keep the complainant informed",
  "text": "(1) In any case in which there is an investigation of a complaint in accordance with the provisions of these Regulations—\n(a) by the Director General, or\n(b) under the Director General’s management,\nit shall be the duty of the Director General to provide the complainant with all such information as will keep the complainant properly informed, while the investigation is being carried out and subsequently, of all the matters mentioned in paragraph (5).\n(2) In any case in which there is an investigation of a complaint in accordance with the provisions of these Regulations—\n(a) by the relevant appropriate authority on its own behalf,\n(b) under the supervision of the Director General, or\n(c) by the police under supervision of Director General,\nit shall be the duty of the person investigating to provide the complainant with all such information as will keep the complainant properly informed, while the investigation is being carried out and subsequently, of all the matters mentioned in paragraph (5).\n(3) Where paragraph (2) applies, it shall be the duty of the Director General to give the relevant appropriate authority all such directions as the Director General considers appropriate for securing that that authority complies with its duty under that subsection; and it shall be the duty of the relevant appropriate authority to comply with any direction given to it under this paragraph.\n(4) The Director General shall consult the relevant appropriate authority before deciding whether or not to disclose information to the complainant in accordance with paragraph (1) or to give directions under paragraph (3), and shall have regard to any representations made to the Director General by the relevant appropriate authority in taking that decision.\n(5) For the purposes of paragraphs (1) and (2) the matters of which the complainant must be kept properly informed are—\n(a) the progress of the investigation;\n(b) any provisional findings of the person carrying out the investigation;\n(c) whether any report has been submitted under regulation 65 (final reports on investigations: DSI matters);\n(d) the action (if any) that is taken in respect of the matters dealt with in any such report; and\n(e) the outcome of any such action.\n(6) It shall be the duty of a person appointed to carry out an investigation under these Regulations to provide the Director General or, as the case may be, the relevant appropriate authority with all such information as the Director General or that authority may reasonably require for the purpose of performing their duty under this regulation.",
  "extent": "E+W+S+N.I.",
  "status": null,
  "version": "current",
  "annotations": [
    {
      "type": "F",
      "label": "F1",
      "text": "Words in Regulations substituted (8.1.2018) by The Independent Office for Police Conduct (Transitional and Consequential) Regulations 2017 (S.I. 2017/1250), regs. 1, 17(2)(c) (with regs. 17(3), 37)"
    },
    {
      "type": "F",
      "label": "F2",
      "text": "Words in Regulations substituted (8.1.2018) by The Independent Office for Police Conduct (Transitional and Consequential) Regulations 2017 (S.I. 2017/1250), regs. 1, 17(2)(f) (with regs. 17(3), 37)"
    },
    {
      "type": "F",
      "label": "F3",
      "text": "Words in Regulations substituted (8.1.2018) by The Independent Office for Police Conduct (Transitional and Consequential) Regulations 2017 (S.I. 2017/1250), regs. 1, 17(2)(e) (with regs. 17(3), 37)"
    },
    {
      "type": "F",
      "label": "F4",
      "text": "Word in reg. 49(6) substituted (8.1.2018) by The Independent Office for Police Conduct (Transitional and Consequential) Regulations 2017 (S.I. 2017/1250), regs. 1, 17(15) (with reg. 37)"
    },
    {
      "type": "I",
      "label": "I1",
      "text": "Reg. 49 in force at 7.4.2010, see reg. 1(1)"
    }
  ],
  "outstanding_effects": [],
  "provenance": {
    "source": "legislation.gov.uk",
    "source_url": "https://www.legislation.gov.uk/uksi/2010/782/regulation/49",
    "retrieved_at": "2026-10-31T10:33:35.562823+00:00"
  },
  "licence": "Open Government Licence v3.0",
  "licence_url": "https://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/",
  "attribution": "Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives."
}