# The UK Border Agency (Complaints and Misconduct) Regulations 2010, Regulation 69: Appeals to the Director General: failures to notify or record a complaint

Extent: E+W+S+N.I.

(1) An appeal under regulation 15 against any failure referred to in regulation 15(3) (failures to notify or record a complaint) shall be made within 28 days of the date on which notification of that failure is made or sent to the complainant under regulation 15(2).
(2) Any such appeal shall be made in writing and shall state—
(a) details of the complaint;
(b) the date on which the complaint was made;
(c) the grounds for the appeal; and
(d) the date on which the complainant was notified of the determination or of the failure to record the complaint.
(3) Where the Director General receives such an appeal the Director General shall—
(a) notify the relevant appropriate authority of the appeal; and
(b) request any information from any person which the Director General considers necessary to dispose of the appeal.
(4) Where the Director General receives an appeal which fails to comply with one or more of the requirements mentioned in paragraph (2), the Director General may decide to proceed as if those requirements had been complied with.
(5) The relevant appropriate authority shall supply to the Director General any information reasonably requested under paragraph (3)(b).
(6) The Director General shall determine the outcome of the appeal as soon as practicable.
(7) The Director General shall notify the complainant and the relevant appropriate authority of the reasons for the Director General’s determination.
(8) The Director General may extend the time period mentioned in paragraph (1) in any case where the Director General is satisfied that by reason of the special circumstances of the case it is just to do so.

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Source: https://www.legislation.gov.uk/uksi/2010/782/regulation/69 (the official version)
Page: https://openlegislation.uk/uk-border-agency-complaints-and-misconduct-regulations-2010/regulation-69
Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives.