| Section 1(1), (2)(a) and (b), (3) and (4) | Establishment of the National Consumer Council and its territorial committees |
| Section 2(1)(a) and (b) (in so far as they relate to sections 9 and 10(1)(a) and (2)) and (2)-(4) | The territorial committees |
| Section 3 | Definitions of “consumer” and “consumer matters” |
| Section 4 | Definition of “designated consumers” |
| Section 6(1) and (3)-(10) | General provision about functions |
| Section 9 | The research function |
| Section 10(1)(a) and (2) | The information function |
| Section 20 | Duty to enter into co-operation arrangements |
| Section 22 | Voluntary activities |
| Section 23 | Supplementary powers etc |
| Section 30(4)(c) (for the purposes of section 39A of the Postal Services Act 2000f1) and (d) (for the purposes of section 8 of the Utilities Act 2000f2) | Definition of Council |
| Section 35 | Transfer of property etc |
| Section 36 | Directions |
| Section 39 | The Financial Services Consumer Panel |
| Section 40 | The OFCOM Consumer Panel |
| Section 41 | Interpretation of Part 1 |
| Section 42 | Interpretation of Part 2 |
| Section 43 | Standards for handling complaints |
| Section 44 | Requirements for making regulations under section 43 |
| Section 46 | Supply of information to consumers |
| Section 47 | Membership of redress scheme |
| Section 48 | Membership of redress schemes: supplementary |
| Section 49 | Approval of redress schemes |
| Section 50 | Approval of redress schemes: supplementary |
| Section 51 | Procedure for refusing or withdrawing approval |
| Section 59 | Contracts concluded away from business premises |
| Section 63(1) (insofar as it relates to provisions in Schedule 7 brought into force on 21 December 2007 by this Order) and (2)-(5) | Minor, consequential and transitional provisions |
| Section 64 insofar as it relates to provisions in Schedule 8 brought into force on 21 December 2007 by this Order | Repeals |
| Paragraphs 1-26, 28–31 and 33-38 of Schedule 1 | The National Consumer Council |
| Schedule 4 | Transfer of Property etc to Council |
| Paragraph 11 of Schedule 7 | Amendment to Taxation of Chargeable Gains Act 1992f3 |
| In Schedule 8, the entry relating to section 2 of the Postal Services Act 2000 (insofar as it relates to the words “(in this Act referred to as “the Council”)” in section 2(1) for the purposes of section 39A of that Act), and the entries relating to section 39 of the Postal Services Act 2000 and section 8 of the Utilities Act 2000 | Repeals |