{
  "url": "https://openlegislation.uk/warm-home-discount-regulations-2011/regulation-20",
  "json_url": "https://openlegislation.uk/warm-home-discount-regulations-2011/regulation-20.json",
  "legislation": "uksi/2011/1033",
  "legislation_title": "The Warm Home Discount Regulations 2011",
  "legislation_url": "https://openlegislation.uk/warm-home-discount-regulations-2011",
  "path": "regulation/20",
  "kind": "regulation",
  "number": "20",
  "heading": "Provision of rebate to broader group customers",
  "text": "(1) Where a compulsory scheme electricity supplier provides the prescribed rebate to a domestic customer, that rebate is only to be treated as being provided under this Chapter if—\n(a) the supplier has notified eligibility criteria and verification measures to the Authority;\n(b) either—\n(i) the rebate is provided after the Authority has approved the eligibility criteria and verification measures; or\n(ii) in scheme years 1, 6, 8 and 11, the rebate is provided before the Authority has decided whether to approve the eligibility criteria and verification measures, and the Authority subsequently approves them;\n(c) the supplier applies its verification measures; and\n(d) it appears to the supplier that the customer meets its eligibility criteria.\n(2) A compulsory scheme electricity supplier must provide the prescribed rebate to a broader group customer by—\n(a) crediting to the customer’s electricity account an amount as a result of which the amount (including Value Added Tax) charged to the customer is reduced by the amount of the prescribed rebate;\n(aa) following a request by the customer, crediting to the customer’s gas account an amount as a result of which the amount (including Value Added Tax) charged to the customer is reduced by the amount of the prescribed rebate;\n(b) tendering payment of the amount of the prescribed rebate to the customer; ...\n(c) providing a customer who pre-pays for electricity with credit in the amount of the prescribed rebate against the cost (including Value Added Tax) of future electricity use; or\n(d) following a request by the customer, providing a customer who pre-pays for gas with credit in the amount of the prescribed rebate against the cost (including Value Added Tax) of future gas use.\n(3) The date on which a compulsory scheme electricity supplier provides the prescribed rebate to a customer is the date on which the supplier complies with paragraph (2).\n(4) Where a compulsory scheme electricity supplier provides the prescribed rebate to a domestic customer under this Chapter, it must—\n(a) specify on the customer’s bill; or\n(b) otherwise notify the customer in writing,\nthat the customer has been given a rebate under the Warm Home Discount scheme.",
  "extent": "E+W+S",
  "status": null,
  "version": "current",
  "annotations": [
    {
      "type": "F",
      "label": "F1",
      "text": "Words in reg. 20(1)(b)(ii) substituted (25.6.2021) by The Warm Home Discount (Miscellaneous Amendments) Regulations 2021 (S.I. 2021/667), regs. 1, 15"
    },
    {
      "type": "F",
      "label": "F2",
      "text": "Reg. 20(2)(aa) inserted (23.7.2016) by The Warm Home Discount (Miscellaneous Amendments) Regulations 2016 (S.I. 2016/806), regs. 1, 16(2)(a)"
    },
    {
      "type": "F",
      "label": "F3",
      "text": "Word in reg. 20(2)(b) omitted (23.7.2016) by virtue of The Warm Home Discount (Miscellaneous Amendments) Regulations 2016 (S.I. 2016/806), regs. 1, 16(2)(b)"
    },
    {
      "type": "F",
      "label": "F4",
      "text": "Word in reg. 20(2)(c) inserted (23.7.2016) by The Warm Home Discount (Miscellaneous Amendments) Regulations 2016 (S.I. 2016/806), regs. 1, 16(2)(c)"
    },
    {
      "type": "F",
      "label": "F5",
      "text": "Reg. 20(2)(d) inserted (23.7.2016) by The Warm Home Discount (Miscellaneous Amendments) Regulations 2016 (S.I. 2016/806), regs. 1, 16(2)(d)"
    },
    {
      "type": "I",
      "label": "I1",
      "text": "Reg. 20 in force at 1.4.2011, see reg. 1(2)"
    }
  ],
  "outstanding_effects": [],
  "provenance": {
    "source": "legislation.gov.uk",
    "source_url": "https://www.legislation.gov.uk/uksi/2011/1033/regulation/20",
    "retrieved_at": "2026-10-29T02:09:55.966207+00:00"
  },
  "licence": "Open Government Licence v3.0",
  "licence_url": "https://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/",
  "attribution": "Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives."
}