# The Warm Home Discount Regulations 2011, Regulation 20: Provision of rebate to broader group customers

Extent: E+W+S

(1) Where a compulsory scheme electricity supplier provides the prescribed rebate to a domestic customer, that rebate is only to be treated as being provided under this Chapter if—
(a) the supplier has notified eligibility criteria and verification measures to the Authority;
(b) either—
(i) the rebate is provided after the Authority has approved the eligibility criteria and verification measures; or
(ii) in scheme years 1, 6, 8 and 11, the rebate is provided before the Authority has decided whether to approve the eligibility criteria and verification measures, and the Authority subsequently approves them;
(c) the supplier applies its verification measures; and
(d) it appears to the supplier that the customer meets its eligibility criteria.
(2) A compulsory scheme electricity supplier must provide the prescribed rebate to a broader group customer by—
(a) crediting to the customer’s electricity account an amount as a result of which the amount (including Value Added Tax) charged to the customer is reduced by the amount of the prescribed rebate;
(aa) following a request by the customer, crediting to the customer’s gas account an amount as a result of which the amount (including Value Added Tax) charged to the customer is reduced by the amount of the prescribed rebate;
(b) tendering payment of the amount of the prescribed rebate to the customer; ...
(c) providing a customer who pre-pays for electricity with credit in the amount of the prescribed rebate against the cost (including Value Added Tax) of future electricity use; or
(d) following a request by the customer, providing a customer who pre-pays for gas with credit in the amount of the prescribed rebate against the cost (including Value Added Tax) of future gas use.
(3) The date on which a compulsory scheme electricity supplier provides the prescribed rebate to a customer is the date on which the supplier complies with paragraph (2).
(4) Where a compulsory scheme electricity supplier provides the prescribed rebate to a domestic customer under this Chapter, it must—
(a) specify on the customer’s bill; or
(b) otherwise notify the customer in writing,
that the customer has been given a rebate under the Warm Home Discount scheme.

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Source: https://www.legislation.gov.uk/uksi/2011/1033/regulation/20 (the official version)
Page: https://openlegislation.uk/warm-home-discount-regulations-2011/regulation-20
Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives.