Regulation 27 Acquiring licensee’s duty to contact transferred customers
An acquiring licensee must take reasonable steps to notify each transferred customer, within the period of 2 months beginning with the exit date, that the acquiring licensee has taken over the supply of water or the provision of sewerage services to the customer’s premises.
The notice must give the name and contact details of the acquiring licensee and—
set out the terms and conditions in accordance with which the supply is made, or the services are provided, by the licensee; or
provide information as to where the terms and conditions can be found on the internet.
The duty imposed on an acquiring licensee by this regulation is enforceable under section 18 of the 1991 Actf1.
Annotations
Footnotes
- f1
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Section 18 was amended by sections 36(2) and 49(2) of, and paragraph 4 of Schedule 8 to, the Water Act 2003. It is prospectively amended by paragraph 26 of Schedule 7 to the Water Act 2014 from a date to be appointed.