Regulation 29 Schemes for terms and conditions
A water supply licensee or sewerage licensee that is providing or proposes to provide services under its water supply or sewerage licence in relation to a retail exit area must make, and from time to time revise, a scheme containing the terms and conditions which, in the absence of agreed terms and conditions, are to apply to such services.
A scheme under this regulation may make different provision for different purposes, or for different areas.
As soon as practicable after a licensee makes or revises a scheme under this regulation, the licensee must—
publish the scheme, or revised scheme, on the licensee’s website, and
send a copy of the scheme, or revised scheme, to the WSRA.
The WSRA may give a direction that terms and conditions applying to a supply of water or the provision of sewerage services in accordance with a scheme under this regulation must be modified as specified in the direction.
A direction under paragraph (4) may apply—
generally to terms and conditions applying in accordance with a scheme under this regulation, or
to terms and conditions so applying in any particular case.
It is the duty of a water supply or sewerage licensee to comply with a direction under paragraph (4), and this duty is enforceable under section 18 of the 1991 Act.
An acquiring licensee’s scheme under this regulation must provide for each transferred customer to be billed by the same method, and to pay by the same method, as immediately before the exit date.