{
  "url": "https://openlegislation.uk/water-industry-act-1991/section-38B",
  "json_url": "https://openlegislation.uk/water-industry-act-1991/section-38B.json",
  "legislation": "ukpga/1991/56",
  "legislation_title": "Water Industry Act 1991",
  "legislation_url": "https://openlegislation.uk/water-industry-act-1991",
  "path": "section/38B",
  "kind": "section",
  "number": "38B",
  "heading": "Publication of statistical information about complaints",
  "text": "(1) It shall be the duty of the Council to publish, in such form and manner and with such frequency as it thinks appropriate, such statistical information as it considers appropriate relating to complaints made by consumers about any matter relating to the activities of water undertakers or water supply licensees and the handling of such complaints.\n(2) In subsection (1) above, “complaints” includes complaints made directly to water undertakers or water supply licensees (or anyone carrying on activities on their behalf) and complaints to the Authority, the Council, the Assembly or the Secretary of State.",
  "extent": "E+W",
  "status": null,
  "version": "current",
  "annotations": [
    {
      "type": "F",
      "label": "F1",
      "text": "S. 38B inserted (1.10.2005) by Water Act 2003 (c. 37), ss. 45(1), 105(3); S.I. 2005/2714, art. 2(e) (with Sch. para. 8)"
    },
    {
      "type": "F",
      "label": "F2",
      "text": "Words in s. 38B(1) substituted (1.4.2016) by Water Act 2014 (c. 21), s. 94(3), Sch. 7 para. 50(a); S.I. 2016/465, art. 2(m), Sch. 1 para. 1(k) (with Sch. 2) (as amended (22.3.2017) by S.I. 2017/462, art. 16)"
    },
    {
      "type": "F",
      "label": "F3",
      "text": "Words in s. 38B(2) substituted (1.4.2016) by Water Act 2014 (c. 21), s. 94(3), Sch. 7 para. 50(b); S.I. 2016/465, art. 2(m), Sch. 1 para. 1(k) (with Sch. 2) (as amended (22.3.2017) by S.I. 2017/462, art. 16)"
    }
  ],
  "outstanding_effects": [],
  "provenance": {
    "source": "legislation.gov.uk",
    "source_url": "https://www.legislation.gov.uk/ukpga/1991/56/section/38B",
    "retrieved_at": "2026-11-05T03:34:46.295560+00:00"
  },
  "licence": "Open Government Licence v3.0",
  "licence_url": "https://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/",
  "attribution": "Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives."
}