{
  "url": "https://openlegislation.uk/water-industry-scotland-act-2002/section-27",
  "json_url": "https://openlegislation.uk/water-industry-scotland-act-2002/section-27.json",
  "legislation": "asp/2002/3",
  "legislation_title": "Water Industry (Scotland) Act 2002",
  "legislation_url": "https://openlegislation.uk/water-industry-scotland-act-2002",
  "path": "section/27",
  "kind": "section",
  "number": "27",
  "heading": "Approval of customer standards code",
  "text": "(1) The Commission may, after consulting every water services provider and sewerage services provider and Consumer Scotland, approve a customer standards code submitted under section 26(1) or (3)—\n(a) without modifications, or\n(b) with such modifications as are agreed by the Commission and Scottish Water.\n(2) Where—\n(a) the Commission is not prepared to give approval under subsection (1)(a), and\n(b) Scottish Water does not agree to some or all of the modifications proposed by the Commission under subsection (1)(b),\nthe Commission must send the code (with any modifications to it agreed by the Commission and Scottish Water) to the Scottish Ministers.\n(3) Where 3 months have elapsed since the Commission has received a customer standards code by virtue of section 26(1) or (3) and the Commission has neither—\n(a) given approval under subsection (1) of this section, nor\n(b) sent the scheme to the Scottish Ministers under subsection (2) of this section,\nScottish Water may require the Commission to send it to the Scottish Ministers.\n(4) The Scottish Ministers may, after consulting every water services provider and sewerage services provider and Consumer Scotland, approve a code sent to them under subsection (2) or (3)—\n(a) without modifications or further modifications, or\n(b) with such modifications as, after consulting Scottish Water and the Commission , they think fit.\n(5) Where the Commission approves a customer standards code under subsection (1), the Commission must send a copy of the code as so approved to the Scottish Ministers.\n(6) Where the Scottish Ministers approve a customer standards code under subsection (4), they must send a copy of the code as so approved to the Commission.",
  "extent": "S",
  "status": null,
  "version": "current",
  "annotations": [
    {
      "type": "F",
      "label": "F1",
      "text": "Words in s. 27 substituted (1.7.2005) by Water Services etc. (Scotland) Act 2005 (asp 3), s. 37(2), sch. 5 para. 7(1) (with s. 36); S.S.I. 2005/351, art. 2, sch. 2"
    },
    {
      "type": "F",
      "label": "F2",
      "text": "Words in s. 27(1) inserted (15.8.2011) by Public Services Reform (Scotland) Act 2010 (asp 8), ss. 130(2)(a), 134(7)(8); S.S.I. 2011/278, art. 2(b)"
    },
    {
      "type": "F",
      "label": "F3",
      "text": "Words in s. 27(1) substituted (10.11.2022) by The Consumer Scotland (Transfer of Functions) Regulations 2022 (S.S.I. 2022/296), reg. 1(1), sch. para. 1(4)(a) (with reg. 3)"
    },
    {
      "type": "F",
      "label": "F4",
      "text": "Words in s. 27(4) inserted (15.8.2011) by Public Services Reform (Scotland) Act 2010 (asp 8), ss. 130(2)(b), 134(7)(8); S.S.I. 2011/278, art. 2(b)"
    },
    {
      "type": "F",
      "label": "F5",
      "text": "Words in s. 27(4) substituted (10.11.2022) by The Consumer Scotland (Transfer of Functions) Regulations 2022 (S.S.I. 2022/296), reg. 1(1), sch. para. 1(4)(b) (with reg. 3)"
    }
  ],
  "outstanding_effects": [],
  "provenance": {
    "source": "legislation.gov.uk",
    "source_url": "https://www.legislation.gov.uk/asp/2002/3/section/27",
    "retrieved_at": "2026-10-29T20:17:08.152929+00:00"
  },
  "licence": "Open Government Licence v3.0",
  "licence_url": "https://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/",
  "attribution": "Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives."
}