{
  "url": "https://openlegislation.uk/water-supply-and-sewerage-services-customer-service-standards-amendment-regulations-1989/note",
  "json_url": "https://openlegislation.uk/water-supply-and-sewerage-services-customer-service-standards-amendment-regulations-1989/note.json",
  "legislation": "uksi/1989/1383",
  "legislation_title": "The Water Supply and Sewerage Services (Customer Service Standards) (Amendment) Regulations 1989",
  "legislation_url": "https://openlegislation.uk/water-supply-and-sewerage-services-customer-service-standards-amendment-regulations-1989",
  "path": "note",
  "kind": "note",
  "number": null,
  "heading": "Explanatory note",
  "text": "(This note is not part of the Regulations)\nThese Regulations amend the Water Supply and Sewerage Services (Customer Service Standards) Regulations 1989.\nThe two principal changes are to regulation 5. A new paragraph (2)(c) entitles a customer to claim £5 where a water undertaker or a sewerage undertaker fails to despatch a substantive reply within 20 working days of receipt of a complaint about water or sewerage services in circumstances in which investigation of the complaint requires a visit by the undertaker to the customer’s premises. A new paragraph (2)(f) provides an exemption where severe weather conditions make it impracticable to make the visit in time to comply.\nThe Regulations also make a number of minor drafting amendments.",
  "extent": null,
  "status": null,
  "version": "current",
  "annotations": [],
  "outstanding_effects": [],
  "provenance": {
    "source": "legislation.gov.uk",
    "source_url": "https://www.legislation.gov.uk/uksi/1989/1383/note",
    "retrieved_at": "2026-10-29T15:39:08.144471+00:00"
  },
  "licence": "Open Government Licence v3.0",
  "licence_url": "https://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/",
  "attribution": "Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives."
}