{
  "url": "https://openlegislation.uk/water-supply-and-sewerage-services-customer-service-standards-amendment-regulations-1989/regulation-2",
  "json_url": "https://openlegislation.uk/water-supply-and-sewerage-services-customer-service-standards-amendment-regulations-1989/regulation-2.json",
  "legislation": "uksi/1989/1383",
  "legislation_title": "The Water Supply and Sewerage Services (Customer Service Standards) (Amendment) Regulations 1989",
  "legislation_url": "https://openlegislation.uk/water-supply-and-sewerage-services-customer-service-standards-amendment-regulations-1989",
  "path": "regulation/2",
  "kind": "regulation",
  "number": "2",
  "heading": "Amendment of Regulations",
  "text": "The Water Supply and Sewerage Services (Customer Service Standards) Regulations 1989 are amended–\n(1) in regulation 3(1), by the insertion after the words “being a visit” of the words “in connection with the provision of supplies of water, or as the case may be, of sewerage services”;\n(2) in regulation 4, by the substitution for paragraph (3)(b) of the following sub-paragraph–\n“(b) in the case of a query, that severe weather conditions made it impracticable to make a visit reasonably required, in the undertaker’s opinion, for the purpose of replying; or”;\n(3) in regulation 5–\n(a) in paragraph (2)(a), by the substitution for the words “necessitates a visit” of the words “reasonably requires a visit”;\n(b) by the insertion after paragraph (2)(b) of the following sub-paragraph–\n“(c) in the case of a complaint in relation to which sub-paragraph (a) applies, to despatch a substantive reply to the customer within 20 working days from the date of the receipt of the complaint.”; and\n(c) by the insertion in paragraph (3)(e) after the word “complaint” of the following words–\n“; or\n(f) that severe weather conditions made it impracticable to make a visit reasonably required, in the undertaker’s opinion, for the purpose of replying as mentioned in paragraph (2)(c)”; and\n(4) in regulation 7–\n(a) in paragraph (3), by the insertion after the words “that customer” of the words “(or credit to his account)”; and\n(b) in paragraph (4)(iii), by the insertion after the words “supply was” of the words “interrupted or”.",
  "extent": null,
  "status": null,
  "version": "current",
  "annotations": [
    {
      "type": "footnote",
      "label": "f1",
      "text": "S.I. 1989/1159."
    }
  ],
  "outstanding_effects": [],
  "provenance": {
    "source": "legislation.gov.uk",
    "source_url": "https://www.legislation.gov.uk/uksi/1989/1383/regulation/2",
    "retrieved_at": "2026-10-29T15:39:08.144471+00:00"
  },
  "licence": "Open Government Licence v3.0",
  "licence_url": "https://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/",
  "attribution": "Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives."
}