# The Water Supply and Sewerage Services (Customer Service Standards) (Amendment) Regulations 1989, Regulation 2: Amendment of Regulations


The Water Supply and Sewerage Services (Customer Service Standards) Regulations 1989 are amended–
(1) in regulation 3(1), by the insertion after the words “being a visit” of the words “in connection with the provision of supplies of water, or as the case may be, of sewerage services”;
(2) in regulation 4, by the substitution for paragraph (3)(b) of the following sub-paragraph–
“(b) in the case of a query, that severe weather conditions made it impracticable to make a visit reasonably required, in the undertaker’s opinion, for the purpose of replying; or”;
(3) in regulation 5–
(a) in paragraph (2)(a), by the substitution for the words “necessitates a visit” of the words “reasonably requires a visit”;
(b) by the insertion after paragraph (2)(b) of the following sub-paragraph–
“(c) in the case of a complaint in relation to which sub-paragraph (a) applies, to despatch a substantive reply to the customer within 20 working days from the date of the receipt of the complaint.”; and
(c) by the insertion in paragraph (3)(e) after the word “complaint” of the following words–
“; or
(f) that severe weather conditions made it impracticable to make a visit reasonably required, in the undertaker’s opinion, for the purpose of replying as mentioned in paragraph (2)(c)”; and
(4) in regulation 7–
(a) in paragraph (3), by the insertion after the words “that customer” of the words “(or credit to his account)”; and
(b) in paragraph (4)(iii), by the insertion after the words “supply was” of the words “interrupted or”.

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Source: https://www.legislation.gov.uk/uksi/1989/1383/regulation/2 (the official version)
Page: https://openlegislation.uk/water-supply-and-sewerage-services-customer-service-standards-amendment-regulations-1989/regulation-2
Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives.