{
  "url": "https://openlegislation.uk/water-supply-and-sewerage-services-customer-service-standards-amendment-regulations-1996/introduction",
  "json_url": "https://openlegislation.uk/water-supply-and-sewerage-services-customer-service-standards-amendment-regulations-1996/introduction.json",
  "legislation": "uksi/1996/3065",
  "legislation_title": "The Water Supply and Sewerage Services (Customer Service Standards) (Amendment) Regulations 1996",
  "legislation_url": "https://openlegislation.uk/water-supply-and-sewerage-services-customer-service-standards-amendment-regulations-1996",
  "path": "introduction",
  "kind": "introduction",
  "number": null,
  "heading": "Introductory text",
  "text": "WATER INDUSTRY, ENGLAND AND WALES\nMade 3rd December 1996\nLaid before Parliament 9th December 1996\nComing into force 1st January 1997\nWhereas the Director General of Water Services, acting pursuant to section 39(1A) of the Water Industry Act 1991, has arranged for such research as he considered appropriate with a view to discovering the views of a representative sample of persons likely to be affected by these Regulations and has considered the results;\nWhereas the Director has made to the Secretary of State for the Environment and the Secretary of State for Wales a written application complying with section 39(2) of that Act;\nWhereas the Secretaries of State are satisfied that a copy of the application has been served by the Director on every water undertaker specified in the application and on persons or bodies appearing to the Secretaries of State to be representative of persons likely to be affected by these Regulations;\nWhereas such period as the Secretaries of State consider appropriate has been allowed for the making, by the Director, any affected water undertaker or person or body on whom a copy of the application has been served, of representations or objections with respect to the Director’s proposals;\nWhereas the Secretaries of State have considered a written summary of the results of the research carried out in accordance with section 39(1A) of that Act, the Director’s reasons for his proposals and every representation or objection which has been duly made with respect to those proposals and has not been withdrawn;\nAnd whereas the only provisions of these Regulations are the provisions proposed by the Director in his application together with such modifications as appear to the Secretaries of State to be appropriate;\nNow therefore the Secretary of State for Wales, in relation to water undertakers appointed by him or with his consent or in accordance with a general authorisation given by him, and the Secretary of State for the Environment, in relation to other water undertakers, in exercise of the powers conferred on them by section 38(2) to (4) of the Water Industry Act 1991, hereby make the following Regulations:",
  "extent": null,
  "status": null,
  "version": "current",
  "annotations": [
    {
      "type": "footnote",
      "label": "f1",
      "text": "1991 c. 56; sections 38 and 39 were amended by the Competition and Service Utilities Act 1992 (c. 43), section 26 and Schedule 1, paragraphs 18 and 19."
    },
    {
      "type": "footnote",
      "label": "f2",
      "text": "1991 c. 56."
    }
  ],
  "outstanding_effects": [],
  "provenance": {
    "source": "legislation.gov.uk",
    "source_url": "https://www.legislation.gov.uk/uksi/1996/3065/introduction",
    "retrieved_at": "2026-10-29T12:30:32.265882+00:00"
  },
  "licence": "Open Government Licence v3.0",
  "licence_url": "https://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/",
  "attribution": "Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives."
}