{
  "url": "https://openlegislation.uk/water-supply-and-sewerage-services-customer-service-standards-amendment-regulations-2017/introduction",
  "json_url": "https://openlegislation.uk/water-supply-and-sewerage-services-customer-service-standards-amendment-regulations-2017/introduction.json",
  "legislation": "uksi/2017/246",
  "legislation_title": "The Water Supply and Sewerage Services (Customer Service Standards) (Amendment) Regulations 2017",
  "legislation_url": "https://openlegislation.uk/water-supply-and-sewerage-services-customer-service-standards-amendment-regulations-2017",
  "path": "introduction",
  "kind": "introduction",
  "number": null,
  "heading": "Introductory text",
  "text": "Water Industry, England And Wales\nMade 28th February 2017\nLaid before Parliament 3rd March 2017\nComing into force 1st April 2017\nThe Secretary of State makes these Regulations in exercise of the powers conferred by sections 38(2) to (4), 38ZA(2) to (4), 95(2) to (4), 95ZA(2) to (4) and 213(2)(a), and (d) to (f), (2A)(a) to (c), and (2B) of the Water Industry Act 1991 (“the WIA”).\nThe Water Services Regulation Authority (“the Authority”) has arranged for such research as it considers appropriate with a view to discovering the views of a representative sample of persons likely to be affected by these Regulations, and has considered the results.\nThe Authority has made a written application complying with sections 39(2) and 96(2) of the WIA to the Secretary of State.\nThe Secretary of State is satisfied that the Authority has served copies of the application on every water undertaker and sewerage undertaker specified in the application, on persons or bodies appearing to the Secretary of State to be representative of persons likely to be affected by these Regulations, on the Council and on such other persons or bodies as the Secretary of State considers appropriate.\nThe Secretary of State has allowed such period as the Secretary of State considers appropriate for the Authority, and any affected water or sewerage undertaker or person or body on whom a copy of the application has been served, to make representations or objections with respect to the Authority’s proposals and the modifications proposed by the Secretary of State.\nThe Secretary of State has considered a written summary of the results of the research carried out, the Authority’s reasons for its proposals and every representation or objection duly made, and not withdrawn, with respect to those proposals and the modifications proposed by the Secretary of State.\nThe only provisions of these Regulations are the provisions proposed by the Authority in its application with such modifications as the Secretary of State considers appropriate and has given notification.",
  "extent": null,
  "status": null,
  "version": "current",
  "annotations": [
    {
      "type": "footnote",
      "label": "f1",
      "text": "1991 c. 56; section 38(4) was amended by virtue of section 36(2) of the Water Act 2003 (c. 37); section 38ZA was inserted by section 29(1) of the Water Act 2014 (c. 21) and prospectively amended by paragraph 1 and 26 of Schedule 5 to the Water Act 2014 from a date to be appointed; section 95(4) was amended by virtue of section 36(2) of the Water Act 2003; section 95ZA was inserted by section 30(1) of the Water Act 2014 and prospectively amended by paragraphs 1 and 39 of Schedule 5 to that Act from a date to be appointed; section 213(2)(a) was amended by paragraphs 2 and 119(1) and (4) of Schedule 7 to the Water Act 2014; section 213(2A) and (2B) were inserted by section 52 of the Competition and Service (Utilities) Act 1992 (c.43) (“the 1992 Act”); sections 213(2) and (2A) were amended by virtue of section 36(2) of the Water Act 2003. The functions of the Secretary of State under sections 38 and 95 are transferred to the Welsh Ministers with respect to both water supply and sewerage, in relation to any water or sewerage undertaker whose area is wholly or mainly in Wales. Those functions were transferred to the National Assembly for Wales constituted by the Government of Wales Act 1998 (c. 38) by the National Assembly for Wales (Transfer of Functions) Order 1999 (S.I. 1999/672), article 2; see the entry in Schedule 1 for the Water Industry Act 1991 (as amended by paragraph (e) of Schedule 3 to the National Assembly for Wales (Transfer of Functions) Order 2000 (S.I. 2000/253)). By virtue of paragraphs 30 and 32 of Schedule 11 to the Government of Wales Act 2006 (c. 32), those functions were transferred to the Welsh Ministers immediately after the end of the initial period as defined by section 161(5) of that Act."
    },
    {
      "type": "footnote",
      "label": "f2",
      "text": "See sections 39(1A) and 96(1A) of the WIA, which were inserted by sections 26(1) and (3) and section 30(1) and (3) of the 1992 Act respectively, and amended by virtue of section 36(2) of the Water Act 2003. Sections 39ZA and 96ZA apply sections 39 and 96 for the purposes of making regulations under sections 38ZA and 95ZA respectively. Sections 39ZA and 96ZA were inserted by sections 29(7) and 30(7) of the Water Act 2014 respectively and section 96ZA is prospectively amended by paragraph 1 and 40 of Schedule 5 to the Water Act 2014 from a date to be appointed."
    },
    {
      "type": "footnote",
      "label": "f3",
      "text": "Sections 39(2) and 96(2) were amended by virtue of section 36(2), and by sections 41(1) and (4) and 42(1) and (4), of the Water Act 2003, and by sections 26(1) and (4) and 30(1) and (4) of the 1992 Act."
    },
    {
      "type": "footnote",
      "label": "f4",
      "text": "Section 219(1) of the WIA provides that “the Council” means the Consumer Council for Water."
    },
    {
      "type": "footnote",
      "label": "f5",
      "text": "See sections 39(1)(b) and 96(1)(b) of the WIA, which were substituted by paragraphs 19(1) and (2) and 25(1) and (2) of Schedule 1 to the 1992 Act respectively. They were amended by virtue of section 36(2) of the Water Act 2003 and by sections 41(1) and (3)(b) and 42(1) and (3)(b) of, and Part 2 of Schedule 9 to, that Act."
    },
    {
      "type": "footnote",
      "label": "f6",
      "text": "See sections 39(1)(c) and 96(1)(c) of the WIA, which were amended by paragraphs 19(3) and 25(3) of Schedule 1 to the 1992 Act respectively, by virtue of section 36(2) of the Water Act 2003 and by sections 41(1) and (3)(c) and 42(1) and (3)(c) of that Act."
    },
    {
      "type": "footnote",
      "label": "f7",
      "text": "See sections 39(1)(d) and 96(1)(d) of the WIA, which were amended by sections 26(1) and (2) and 30(1) and (2) of the 1992 Act respectively and by virtue of section 36(2) of the Water Act 2003."
    },
    {
      "type": "footnote",
      "label": "f8",
      "text": "See sections 39(3)(b) and 96(3)(b) of the WIA, which were amended by virtue of section 36(2) of the Water Act 2003 and by sections 41(1) and (5)(c) and 42(1) and (5)(c) of, and Part 2 of Schedule 9 to, that Act."
    }
  ],
  "outstanding_effects": [],
  "provenance": {
    "source": "legislation.gov.uk",
    "source_url": "https://www.legislation.gov.uk/uksi/2017/246/introduction",
    "retrieved_at": "2026-10-28T23:14:18.151007+00:00"
  },
  "licence": "Open Government Licence v3.0",
  "licence_url": "https://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/",
  "attribution": "Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives."
}