{
  "url": "https://openlegislation.uk/water-supply-and-sewerage-services-customer-service-standards-amendment-regulations-2017/regulation-9",
  "json_url": "https://openlegislation.uk/water-supply-and-sewerage-services-customer-service-standards-amendment-regulations-2017/regulation-9.json",
  "legislation": "uksi/2017/246",
  "legislation_title": "The Water Supply and Sewerage Services (Customer Service Standards) (Amendment) Regulations 2017",
  "legislation_url": "https://openlegislation.uk/water-supply-and-sewerage-services-customer-service-standards-amendment-regulations-2017",
  "path": "regulation/9",
  "kind": "regulation",
  "number": "9",
  "heading": "Transitional provision",
  "text": "(1) This regulation applies where—\n(a) a breach of a service standard, prescribed by the principal Regulations, by a water or sewerage undertaker whose area is wholly or mainly in England occurs before 1st April 2017; and\n(b) that undertaker has not made a payment to the customer or credited the customer’s account in relation to that breach pursuant to the principal Regulations before that date.\n(2) Where this regulation applies, the principal Regulations, except regulation 14, continue to apply in relation to the breach referred to in paragraph (1) as if they had not been amended by these Regulations until—\n(a) the undertaker makes a payment to the customer for that breach; or\n(b) the Authority determines that no such payment is required.",
  "extent": null,
  "status": null,
  "version": "current",
  "annotations": [],
  "outstanding_effects": [],
  "provenance": {
    "source": "legislation.gov.uk",
    "source_url": "https://www.legislation.gov.uk/uksi/2017/246/regulation/9",
    "retrieved_at": "2026-10-28T23:14:18.151007+00:00"
  },
  "licence": "Open Government Licence v3.0",
  "licence_url": "https://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/",
  "attribution": "Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives."
}