{
  "url": "https://openlegislation.uk/water-supply-and-sewerage-services-customer-service-standards-amendment-regulations-2025/introduction",
  "json_url": "https://openlegislation.uk/water-supply-and-sewerage-services-customer-service-standards-amendment-regulations-2025/introduction.json",
  "legislation": "uksi/2025/662",
  "legislation_title": "The Water Supply and Sewerage Services (Customer Service Standards) (Amendment) Regulations 2025",
  "legislation_url": "https://openlegislation.uk/water-supply-and-sewerage-services-customer-service-standards-amendment-regulations-2025",
  "path": "introduction",
  "kind": "introduction",
  "number": null,
  "heading": "Introductory text",
  "text": "WATER INDUSTRY, ENGLAND AND WALES\nMade 9th June 2025\nLaid before Parliament 10th June 2025\nComing into force in accordance with regulation 1(2) and (3)\nThe Secretary of State makes these Regulations in exercise of the powers conferred by sections 38(2) to (4), 38ZA(2) to (4), 95(2) to (4), 95ZA(2) to (4) and 213(2)(a), (d), (e) and (f) of the Water Industry Act 1991 (“the 1991 Act”).\nIn accordance with sections 39(4)(b) and 96(4)(b) of the 1991 Act (including as applied by sections 39ZA and 96ZA of that Act, respectively), the Secretary of State considers that there are exceptional reasons why it is in the public interest that these Regulations should be made.\nBefore giving a notice under sections 39(5)(a) and 96(5)(a) of the 1991 Act (including those sections as applied by sections 39ZA and 96ZA of that Act, respectively), in accordance with sections 39(7) and 96(7) of that Act the Secretary of State arranged for such research as the Secretary of State considered appropriate with a view to discovering the views of a representative sample of persons likely to be affected by these Regulations (“the relevant research”).\nThe Secretary of State has, in accordance with sections 39(5), (6) and (8) and 96(5), (6) and (8) of the 1991 Act (including those sections as applied by sections 39ZA and 96ZA of that Act, respectively), given notice of the proposals for these Regulations and considered the results of the relevant research and every representation or objection with respect to the proposals which has been duly made and not withdrawn.",
  "extent": null,
  "status": null,
  "version": "current",
  "annotations": [
    {
      "type": "footnote",
      "label": "f1",
      "text": "1991 c. 56. Section 38(4) was amended by section 36 of the Water Act 2003 (c. 37) (“the 2003 Act”). Section 38ZA was inserted by section 29 of the Water Act 2014 (c. 21) (“the 2014 Act”). See section 38ZA(6) for the meaning of “the Minister” and “prescribed” for the purposes of that section. Section 95 was amended by section 36 of the 2003 Act. Section 95ZA was inserted by section 30 of the 2014 Act. Relevant amendments were made to section 213(2) by section 36 of the 2003 Act. See section 219 for the meaning of “prescribed”. The functions under sections 38 and 95 of the Water Industry Act 1991 in relation to water undertakers and sewerage undertakers whose areas are wholly or mainly in Wales and the functions under section 213 of that Act were conferred on the National Assembly for Wales by the National Assembly for Wales (Transfer of Functions) Order 1999, S.I. 1999/672, article 2(a), Schedule 1 (as amended by the National Assembly for Wales (Transfer of Functions) Order 2000, S.I. 2000/253, article 4, Schedule 3(e)). By virtue of section 162 of, and paragraph 30 of Schedule 11 to, the Government of Wales Act 2006 (c. 32), functions conferred on the National Assembly for Wales are now exercisable by the Welsh Ministers."
    }
  ],
  "outstanding_effects": [],
  "provenance": {
    "source": "legislation.gov.uk",
    "source_url": "https://www.legislation.gov.uk/uksi/2025/662/introduction",
    "retrieved_at": "2026-10-28T21:15:12.125955+00:00"
  },
  "licence": "Open Government Licence v3.0",
  "licence_url": "https://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/",
  "attribution": "Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives."
}