Regulation 1 Citation, commencement and extent
These Regulations may be cited as the Water Supply and Sewerage Services (Customer Service Standards) (Amendment) Regulations 2025.
The following provisions come into force on 1st October 2025—
regulation 4(c) (amendment of regulation 17A of the 2008 Regulations: new definition of “valid claim”);
regulation 6(2) (amendment of regulation 17C of the 2008 Regulations: circumstances which may trigger payments);
regulation 7(2) to (6) and (9) to (11) (amendment of regulation 17D of the 2008 Regulations: validity of claims etc);
regulation 13(1), in so far as it inserts new regulations 17IA to 17IE of the 2008 Regulations;
regulation 15(a) (consequential amendment of regulation 17K of the 2008 Regulations);
regulation 16 (consequential amendment of regulation 17N of the 2008 Regulations);
regulation 18 (savings: matters arising on or after 2nd July 2025 but before 1st October 2025);
regulation 20 (transitional provisions: statements of communication methods).
Otherwise these Regulations come into force on 2nd July 2025.
These Regulations extend to England and Wales only.