# The Water Supply and Sewerage Services (Customer Service Standards) (Amendment) Regulations 2025, Regulation 10: Amendment of regulation 17G


(1) Regulation 17G (pressure standard) is amended as follows.
(2) In paragraph (1) after “head” insert “(the “MW pressure”)”.
(3) For paragraphs (2) and (3) substitute—
“(2) Subject to paragraph (5), if the pressure failure conditions are satisfied—
(a) the English service provider must pay the customer £50; and
(b) the English wholesaler must pay the English service provider in accordance with regulation 17K.
(3) The pressure failure conditions are that—
(a) the pressure in the communication pipe serving a customer’s premises falls below the MW pressure for an hour or more other than—
(i) in connection with the carrying out of necessary works; or
(ii) because of drought; and
(b) before the end of the period of 28 days beginning with the day on which the failure mentioned in sub-paragraph (a) occurs, the pressure in the communication pipe serving a customer’s premises again falls below the MW pressure for an hour or more other than—
(i) in connection with the carrying out of necessary works; or
(ii) because of drought.”.
(4) Omit paragraph (4).
(5) In paragraph (5)—
(a) for sub-paragraph (a), substitute—
“(a) the English service provider has already made payments totalling £250 to the customer in respect of occasions on which the pressure failure conditions were satisfied in the same financial year;”;
(b) in sub-paragraph (b)(ii), for “seven metres static head” substitute “MW pressure”;
(c) in sub-paragraph (c), for “pressure referred to in paragraph (1)” substitute “MW pressure”.

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Source: https://www.legislation.gov.uk/uksi/2025/662/regulation/10 (the official version)
Page: https://openlegislation.uk/water-supply-and-sewerage-services-customer-service-standards-amendment-regulations-2025/regulation-10
Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives.