{
  "url": "https://openlegislation.uk/water-supply-and-sewerage-services-customer-service-standards-amendment-regulations-2025/regulation-17",
  "json_url": "https://openlegislation.uk/water-supply-and-sewerage-services-customer-service-standards-amendment-regulations-2025/regulation-17.json",
  "legislation": "uksi/2025/662",
  "legislation_title": "The Water Supply and Sewerage Services (Customer Service Standards) (Amendment) Regulations 2025",
  "legislation_url": "https://openlegislation.uk/water-supply-and-sewerage-services-customer-service-standards-amendment-regulations-2025",
  "path": "regulation/17",
  "kind": "regulation",
  "number": "17",
  "heading": "Savings: matters arising before 2nd July 2025",
  "text": "(1) Part 3 of the 2008 Regulations as it had effect immediately before 2nd July 2025 continues to have effect on and after that date in respect of any pre-2nd July matter.\n(2) For the purposes of this regulation, a “pre-2nd July matter” is any of the following—\n(a) an appointment in respect of which an English duty-holder is under the duty in regulation 17C(2)(b) and (3) of the 2008 Regulations immediately before 2nd July 2025;\n(b) a complaint, query or request received by an English duty-holder under Part 3 of the 2008 Regulations before 2nd July 2025;\n(c) the exercise, before 2nd July 2025, by an English wholesaler of its power under section 60(1) of the Water Industry Act 1991;\n(d) an event in respect of which an English wholesaler is under the duty in regulation 17F(3) of the 2008 Regulations immediately before 2nd July 2025;\n(e) an occasion arising before 2nd July 2025 on which the pressure in a communication pipe (within the meaning given by regulation 17G of the 2008 Regulations as it had effect immediately before that date) serving a customer’s premises falls below seven metres static head;\n(f) an incident of effluent from an EW sewer entering a customer’s building before 2nd July 2025;\n(g) an incident of effluent from an EW sewer entering a customer’s land or property before 2nd July 2025;\n(h) any payment required to be made in respect of a matter mentioned in sub-paragraphs (a) to (g).\n(3) For the purposes of sub-paragraph (f)—\n(a) in the case of a building that has a suspended floor, the space beneath that floor is part of the building;\n(b) effluent is not taken to have entered a building while it is in a drain or sewer.\n(4) For the purposes of sub-paragraph (g), effluent is not taken to have entered land or property while it is in a drain or sewer.\n(5) In this regulation—\n“English duty-holder” means—\n(a) an English service provider (within the meaning of regulation 17A of the 2008 Regulations as it had effect immediately before 2nd July 2025), or\n(b) an English wholesaler;\n“English wholesaler” has the meaning given by regulation 17A of the 2008 Regulations as it had effect immediately before 2nd July 2025;\n“EW sewer” means a sewer which is vested in an English sewerage wholesaler.",
  "extent": null,
  "status": null,
  "version": "current",
  "annotations": [],
  "outstanding_effects": [],
  "provenance": {
    "source": "legislation.gov.uk",
    "source_url": "https://www.legislation.gov.uk/uksi/2025/662/regulation/17",
    "retrieved_at": "2026-10-28T21:15:12.125955+00:00"
  },
  "licence": "Open Government Licence v3.0",
  "licence_url": "https://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/",
  "attribution": "Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives."
}