# The Water Supply and Sewerage Services (Customer Service Standards) (Amendment) Regulations 2025, Regulation 17: Savings: matters arising before 2nd July 2025


(1) Part 3 of the 2008 Regulations as it had effect immediately before 2nd July 2025 continues to have effect on and after that date in respect of any pre-2nd July matter.
(2) For the purposes of this regulation, a “pre-2nd July matter” is any of the following—
(a) an appointment in respect of which an English duty-holder is under the duty in regulation 17C(2)(b) and (3) of the 2008 Regulations immediately before 2nd July 2025;
(b) a complaint, query or request received by an English duty-holder under Part 3 of the 2008 Regulations before 2nd July 2025;
(c) the exercise, before 2nd July 2025, by an English wholesaler of its power under section 60(1) of the Water Industry Act 1991;
(d) an event in respect of which an English wholesaler is under the duty in regulation 17F(3) of the 2008 Regulations immediately before 2nd July 2025;
(e) an occasion arising before 2nd July 2025 on which the pressure in a communication pipe (within the meaning given by regulation 17G of the 2008 Regulations as it had effect immediately before that date) serving a customer’s premises falls below seven metres static head;
(f) an incident of effluent from an EW sewer entering a customer’s building before 2nd July 2025;
(g) an incident of effluent from an EW sewer entering a customer’s land or property before 2nd July 2025;
(h) any payment required to be made in respect of a matter mentioned in sub-paragraphs (a) to (g).
(3) For the purposes of sub-paragraph (f)—
(a) in the case of a building that has a suspended floor, the space beneath that floor is part of the building;
(b) effluent is not taken to have entered a building while it is in a drain or sewer.
(4) For the purposes of sub-paragraph (g), effluent is not taken to have entered land or property while it is in a drain or sewer.
(5) In this regulation—
“English duty-holder” means—
(a) an English service provider (within the meaning of regulation 17A of the 2008 Regulations as it had effect immediately before 2nd July 2025), or
(b) an English wholesaler;
“English wholesaler” has the meaning given by regulation 17A of the 2008 Regulations as it had effect immediately before 2nd July 2025;
“EW sewer” means a sewer which is vested in an English sewerage wholesaler.

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Source: https://www.legislation.gov.uk/uksi/2025/662/regulation/17 (the official version)
Page: https://openlegislation.uk/water-supply-and-sewerage-services-customer-service-standards-amendment-regulations-2025/regulation-17
Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives.