OpenLegislation

Regulation 6 Amendment of regulation 17C

Original text. Later amendments are not shown.

(1)

Regulation 17C (keeping of appointments) is amended as follows.

(2)

For paragraph (1) substitute—

“(1)

This regulation applies if a representative of an English duty-holder is to visit a customer’s premises in connection with the provision of water supply services or sewerage services other than in emergency circumstances.

(1A)

A representative of an English duty-holder is to visit a customer’s premises in emergency circumstances if—

(a)

the issue must be resolved urgently or outside the English duty-holder’s normal working hours (or both), and

(b)

to enable the issue to be so resolved, the visit must take place—

(i)

with less than 24 hours’ notice;

(ii)

on a day which is not a working day; or

(iii)

during any period on a working day which is outside the English duty-holder’s normal working hours.

(1B)

For the purposes of paragraph (1A), an English duty-holder’s normal working hours on a working day include the periods that the duty-holder specifies as the morning and the afternoon for a visit on that working day in accordance with paragraph (3)(d).”.

(3)

In paragraph (2) for “English service provider or English wholesaler” substitute “English duty-holder”.

(4)

In paragraph (3)(d) for “English service provider or English wholesaler” substitute “English duty-holder”.

(5)

In paragraph (4)—

(a)

for sub-paragraph (a) substitute—

“(a)

the English service provider must pay the customer £40, if the English duty-holder gives a notice that is not in accordance with paragraph (3);

(aa)

the English service provider must pay the customer £50 if—

(i)

a representative does not attend the premises on the date specified in the notice; or

(ii)

a representative attends the premises on the date specified in the notice but not during (as the case may be)—

(aa)

the period of two hours specified in the notice;

(bb)

the period specified in the notice as “the morning”; or

(cc)

the period specified in the notice as “the afternoon”;”;

(b)

in sub-paragraph (b), after “sub-paragraph (a)” insert “or (aa)”.

(6)

Omit paragraph (5).

(7)

In paragraph (6)—

(a)

in sub-paragraph (b), for “English service provider or English wholesaler” substitute “English duty-holder”;

(b)

in sub-paragraph (c), for “English service provider or English wholesaler” substitute “English duty-holder”.

(8)

In paragraph (7)—

(a)

in sub-paragraph (b)(i), for “English service provider or the English wholesaler” substitute “English duty-holder”;

(b)

in sub-paragraph (c)(i), for “English wholesaler or the English service provider” substitute “English duty-holder”.

(9)

In paragraph (8) for “English service provider or the English wholesaler” substitute “English duty-holder”.