{
  "url": "https://openlegislation.uk/water-supply-and-sewerage-services-customer-service-standards-amendment-regulations-2025/regulation-9",
  "json_url": "https://openlegislation.uk/water-supply-and-sewerage-services-customer-service-standards-amendment-regulations-2025/regulation-9.json",
  "legislation": "uksi/2025/662",
  "legislation_title": "The Water Supply and Sewerage Services (Customer Service Standards) (Amendment) Regulations 2025",
  "legislation_url": "https://openlegislation.uk/water-supply-and-sewerage-services-customer-service-standards-amendment-regulations-2025",
  "path": "regulation/9",
  "kind": "regulation",
  "number": "9",
  "heading": "Amendment of regulation 17F",
  "text": "(1) Regulation 17F (entitlement to payment or credit where supply not restored as promised) is amended as follows.\n(2) In the heading, after “promised” insert “or as required”.\n(3) For paragraph (1) substitute—\n“(1) This regulation applies where the supply of water to premises is interrupted or cut off otherwise than—\n(a) because of drought; or\n(b) by the English water wholesaler in exercise of its powers under section 61 or 62 of the WIA.\n(1A) Such an incident is referred to in this regulation as a “supply incident”.”.\n(4) Omit paragraph (2).\n(5) For paragraph (3) substitute—\n“(3) The English wholesaler must restore the supply following a supply incident—\n(a) if it was required to serve a notice under 60(3) of the WIA, by the date and time specified in the notice;\n(b) in any other case, within the period of 12 hours beginning when it interrupted or cut off the supply or, as the case may be, it first became aware of the supply incident.”.\n(6) In paragraph (4)—\n(a) for “paragraph (6)”, substitute “paragraphs (6) and (6A)”;\n(b) for “supply by”, substitute “supply following the supply incident by”;\n(c) in sub-paragraph (a)—\n(i) in paragraph (i), for “£20” substitute “£50”,\n(ii) in paragraph (ii), for “£50” substitute “£100”,\n(iii) in paragraph (iii), in the words before sub-paragraph (aa), for “24” substitute “12”,\n(iv) in paragraph (iii)(aa), for “£10” substitute “£50”, and\n(v) in paragraph (iii)(bb), for “£25” substitute “£100”.\n(7) Omit paragraph (5).\n(8) In paragraph (6)(a), omit paragraph (i).\n(9) After paragraph (6) insert—\n“(6A) An English wholesaler is not required to make payments under paragraph (4) to a customer in respect of a particular supply incident which, in total, exceed twice the water supply charge amount.\n(6B) The “water supply charge amount”, in relation to a customer, is a sum equal to the charges payable by the customer for the relevant supply period for the supply of water to the affected premises.\n(6C) For the purposes of paragraph (6B), the relevant supply period, in relation to a particular supply incident, is the period of 12 months beginning with the day on which the supply was interrupted or cut off.”.\n(10) Omit paragraph (7).",
  "extent": null,
  "status": null,
  "version": "current",
  "annotations": [],
  "outstanding_effects": [],
  "provenance": {
    "source": "legislation.gov.uk",
    "source_url": "https://www.legislation.gov.uk/uksi/2025/662/regulation/9",
    "retrieved_at": "2026-10-28T21:15:12.125955+00:00"
  },
  "licence": "Open Government Licence v3.0",
  "licence_url": "https://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/",
  "attribution": "Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives."
}