# The Water Supply and Sewerage Services (Customer Service Standards) Regulations 1989, Regulation 11: Reference of disputes to the Director General of Water Services


(1) Where a dispute arises between an undertaker and a customer as to the right of the customer to a payment or credit under these Regulations, the matter may be referred to the Director by either party for determination.
(2) The parties to a dispute which is referred to the Director shall furnish him with such evidence or information as he may reasonably require to enable him to determine the dispute.
(3) Where following a determination by the Director under this regulation, the undertaker fails to give effect to the determination, the customer may set-off the amount in question against any liability which he has to the undertaker.

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Source: https://www.legislation.gov.uk/uksi/1989/1159/regulation/11 (the official version)
Page: https://openlegislation.uk/water-supply-and-sewerage-services-customer-service-standards-regulations-1989/regulation-11
Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives.