{
  "url": "https://openlegislation.uk/water-supply-and-sewerage-services-customer-service-standards-regulations-1989/regulation-2",
  "json_url": "https://openlegislation.uk/water-supply-and-sewerage-services-customer-service-standards-regulations-1989/regulation-2.json",
  "legislation": "uksi/1989/1159",
  "legislation_title": "The Water Supply and Sewerage Services (Customer Service Standards) Regulations 1989",
  "legislation_url": "https://openlegislation.uk/water-supply-and-sewerage-services-customer-service-standards-regulations-1989",
  "path": "regulation/2",
  "kind": "regulation",
  "number": "2",
  "heading": "Interpretation",
  "text": "In these Regulations–\n“the 1989 Act” means the Water Act 1989;\n“customer” includes\n(a) a potential customer; and\n(b) an occupier of domestic premises where the supply of water or sewerage services to those premises is the subject of a separate charge for which a person other than the occupier is liable to the undertaker–\nbut\n(i) nothing in these Regulations shall require an undertaker to make a payment or credit an amount other than to a person who is liable to pay its charges or, in the case of a potential customer, may become liable to pay its charges;\n(ii) nothing in these Regulations shall require an undertaker to give notice to more than one person in respect of the same premises or to make a payment or credit an amount to more than one person in respect of any one claim; and\n(iii) nothing in, or done by an undertaker in consequence of, these Regulations shall determine who is beneficially entitled to any payment made or amount credited in pursuance of these Regulations;\n“domestic premises” means premises used wholly or partly as a dwelling or intended for such use;\n“strategic main” means a main conveying water in bulk to centres of population which have no other supply that can fully meet normal demand;\n“working day” means any day which is not a public holiday or Saturday or Sunday.",
  "extent": null,
  "status": null,
  "version": "current",
  "annotations": [],
  "outstanding_effects": [
    {
      "type": "replaced (by defn of the 1991 Act)",
      "affecting": "uksi/1993/500",
      "affecting_title": "The Water Supply and Sewerage Services (Customer Service Standards) (Amendment) Regulations 1993"
    },
    {
      "type": "substituted",
      "affecting": "uksi/1993/500",
      "affecting_title": "The Water Supply and Sewerage Services (Customer Service Standards) (Amendment) Regulations 1993"
    },
    {
      "type": "rev in pt",
      "affecting": "uksi/1993/500",
      "affecting_title": "The Water Supply and Sewerage Services (Customer Service Standards) (Amendment) Regulations 1993"
    },
    {
      "type": "revoked",
      "affecting": "uksi/1993/500",
      "affecting_title": "The Water Supply and Sewerage Services (Customer Service Standards) (Amendment) Regulations 1993"
    },
    {
      "type": "added",
      "affecting": "uksi/2000/2301",
      "affecting_title": "The Water Supply and Sewerage Services (Customer Service Standards) (Amendment) Regulations 2000"
    }
  ],
  "provenance": {
    "source": "legislation.gov.uk",
    "source_url": "https://www.legislation.gov.uk/uksi/1989/1159/regulation/2",
    "retrieved_at": "2026-10-29T15:41:03.675537+00:00"
  },
  "licence": "Open Government Licence v3.0",
  "licence_url": "https://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/",
  "attribution": "Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives."
}