{
  "url": "https://openlegislation.uk/water-supply-and-sewerage-services-customer-service-standards-regulations-1989/regulation-6",
  "json_url": "https://openlegislation.uk/water-supply-and-sewerage-services-customer-service-standards-regulations-1989/regulation-6.json",
  "legislation": "uksi/1989/1159",
  "legislation_title": "The Water Supply and Sewerage Services (Customer Service Standards) Regulations 1989",
  "legislation_url": "https://openlegislation.uk/water-supply-and-sewerage-services-customer-service-standards-regulations-1989",
  "path": "regulation/6",
  "kind": "regulation",
  "number": "6",
  "heading": "Notice of interruption of supply",
  "text": "(1) Where the supply of water to domestic premises is to be cut off to carry out necessary works in circumstances in which the undertaker is required by section 49(2) of the 1989 Act to give the consumer notice of the proposal for carrying out the works, the undertaker shall, before the supply is cut off, notify the affected consumer in writing of the time by which the supply will be restored.\n(2) Where the supply of water to domestic premises has been interrupted or has been cut off to carry out necessary works in an emergency (and notice is not given in accordance with section 49(2) of the 1989 Act), a water undertaker shall take all reasonable steps to notify affected customers–\n(a) of the fact that the supply has been interrupted or cut off; and\n(b) where any alternative supply may be obtained; and\n(c) of the time by which it is proposed the supply should be restored; and\n(d) of the telephone number of an office from which further information may be obtained,\nand shall take those steps as soon as is reasonably practicable.",
  "extent": null,
  "status": null,
  "version": "current",
  "annotations": [],
  "outstanding_effects": [
    {
      "type": "amended",
      "affecting": "uksi/1993/500",
      "affecting_title": "The Water Supply and Sewerage Services (Customer Service Standards) (Amendment) Regulations 1993"
    },
    {
      "type": "added",
      "affecting": "uksi/1993/500",
      "affecting_title": "The Water Supply and Sewerage Services (Customer Service Standards) (Amendment) Regulations 1993"
    },
    {
      "type": "amended (with spec. appliedcation)",
      "affecting": "uksi/2000/2301",
      "affecting_title": "The Water Supply and Sewerage Services (Customer Service Standards) (Amendment) Regulations 2000"
    }
  ],
  "provenance": {
    "source": "legislation.gov.uk",
    "source_url": "https://www.legislation.gov.uk/uksi/1989/1159/regulation/6",
    "retrieved_at": "2026-10-29T15:41:03.675537+00:00"
  },
  "licence": "Open Government Licence v3.0",
  "licence_url": "https://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/",
  "attribution": "Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives."
}