{
  "url": "https://openlegislation.uk/water-supply-and-sewerage-services-customer-service-standards-regulations-1989/regulation-9",
  "json_url": "https://openlegislation.uk/water-supply-and-sewerage-services-customer-service-standards-regulations-1989/regulation-9.json",
  "legislation": "uksi/1989/1159",
  "legislation_title": "The Water Supply and Sewerage Services (Customer Service Standards) Regulations 1989",
  "legislation_url": "https://openlegislation.uk/water-supply-and-sewerage-services-customer-service-standards-regulations-1989",
  "path": "regulation/9",
  "kind": "regulation",
  "number": "9",
  "heading": "General exclusion where customer in arrears",
  "text": "(1) Subject to paragraph (2), a customer is not entitled to any payment or credit under these Regulations if at the time he submits a claim he owes money to the undertaker and the debt has been outstanding for more than 6 weeks.\n(2) Notwithstanding paragraph (1), a customer shall be entitled to a credit under these Regulations if–\n(a) an agreement or arrangement exists between the customer and the undertaker regarding the payment of the money owed; or\n(b) a court order is in force relating to the money owed and providing for payment by a specified date or by instalments; and\nthe customer is not in breach of that agreement or arrangement or that order, as the case may be.",
  "extent": null,
  "status": null,
  "version": "current",
  "annotations": [],
  "outstanding_effects": [
    {
      "type": "substituted",
      "affecting": "uksi/1993/500",
      "affecting_title": "The Water Supply and Sewerage Services (Customer Service Standards) (Amendment) Regulations 1993"
    }
  ],
  "provenance": {
    "source": "legislation.gov.uk",
    "source_url": "https://www.legislation.gov.uk/uksi/1989/1159/regulation/9",
    "retrieved_at": "2026-10-29T15:41:03.675537+00:00"
  },
  "licence": "Open Government Licence v3.0",
  "licence_url": "https://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/",
  "attribution": "Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives."
}