# The Water Supply and Sewerage Services (Customer Service Standards) Regulations 1989, Regulation 9: General exclusion where customer in arrears


(1) Subject to paragraph (2), a customer is not entitled to any payment or credit under these Regulations if at the time he submits a claim he owes money to the undertaker and the debt has been outstanding for more than 6 weeks.
(2) Notwithstanding paragraph (1), a customer shall be entitled to a credit under these Regulations if–
(a) an agreement or arrangement exists between the customer and the undertaker regarding the payment of the money owed; or
(b) a court order is in force relating to the money owed and providing for payment by a specified date or by instalments; and
the customer is not in breach of that agreement or arrangement or that order, as the case may be.

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Source: https://www.legislation.gov.uk/uksi/1989/1159/regulation/9 (the official version)
Page: https://openlegislation.uk/water-supply-and-sewerage-services-customer-service-standards-regulations-1989/regulation-9
Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives.