# The Water Supply and Sewerage Services (Customer Service Standards) Regulations 2008, Regulation 10: Pressure standard

Extent: E+W

(1) A Welsh water undertaker must maintain, in a communication pipe serving premises supplied with water, a minimum water pressure of seven metres static head.
(2) If in a period of 28 days the pressure in the communication pipe serving a customer’s premises falls below seven metres static head on two occasions each lasting one hour or longer, the Welsh undertaker must, except in the circumstances described in paragraph (3), pay the customer £25.
(3) Paragraph (2) does not apply if the pressure falls below seven metres static head in connection with the carrying out of necessary works or because of drought.
(4) No application by the customer for the payment is necessary unless the Welsh undertaker could not practicably have identified the customer as having been affected.
(5) However, the Welsh undertaker need not pay the customer under paragraph (2) where—
(a) the Welsh undertaker has already made a payment under this regulation to the customer in respect of another such failure in the same financial year;
(b) if—
(i) the Welsh undertaker could not practicably have identified the customer as having been affected, and
(ii) the customer does not claim (orally or in writing) a payment under this regulation within the 3 months following the date of the second relevant occasion on which the pressure fell below seven metres static head for an hour or more; or
(c) it was impracticable to maintain the pressure referred to in paragraph (1) because of—
(i) industrial action by employees of the Welsh undertaker; or
(ii) the act or default of a person who is not—
(aa) an officer, employee or agent of the Welsh undertaker; or
(bb) a person acting on behalf of the Welsh undertaker or an agent of the Welsh undertaker.
(6) In this regulation, “communication pipe” means—
(a) the part of a service pipe between a Welsh water undertaker’s water main and the boundary of the street in which the water main is laid; or
(b) if the premises supplied with water abut on the part of the street in which the water main is laid, and the service pipe—
(i) enters those premises otherwise than through the outer wall of a building abutting on the street; and
(ii) has a stopcock in those premises as near to the boundary of the street as reasonably practicable;
the part of the service pipe between the water main and that stopcock.

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Source: https://www.legislation.gov.uk/uksi/2008/594/regulation/10 (the official version)
Page: https://openlegislation.uk/water-supply-and-sewerage-services-customer-service-standards-regulations-2008/regulation-10
Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives.