# The Water Supply and Sewerage Services (Customer Service Standards) Regulations 2008, Regulation 13: Timing of payments

Extent: E+W

(1) If regulation 6 or 7 requires a relevant Welsh undertaker to make a payment to a customer, the Welsh undertaker must make it within 10 working days of its becoming payable.
(2) If the Welsh undertaker fails to make the payment in accordance with paragraph (1), the Welsh undertaker must pay the customer a further £10 if the customer makes a written claim for payment under this paragraph within 3 months after the payment referred to in paragraph (1) becomes payable.
(3) If regulation 8, 9, 11 or 12 requires a relevant Welsh undertaker to make a payment to a customer, the Welsh undertaker must make it within 20 working days of its becoming payable.
(4) If the Welsh undertaker fails to make the payment in accordance with paragraph (3), the Welsh undertaker must pay the customer—
(a) in the case of a payment in relation to the supply of water to domestic premises, a further £20; and
(b) in any other case, a further £50.
(5) For the purposes of this regulation, a payment payable under any of regulations 6 to 9, 11 or 12 becomes payable—
(a) if the customer concerned must make an application for the payment, at the end of the day on which the Welsh undertaker receives that application; or
(b) if no such application is necessary, at the end of the day on which the relevant breach of a service standard occurred.

---
Source: https://www.legislation.gov.uk/uksi/2008/594/regulation/13 (the official version)
Page: https://openlegislation.uk/water-supply-and-sewerage-services-customer-service-standards-regulations-2008/regulation-13
Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives.