{
  "url": "https://openlegislation.uk/water-supply-and-sewerage-services-customer-service-standards-regulations-2008/regulation-16",
  "json_url": "https://openlegislation.uk/water-supply-and-sewerage-services-customer-service-standards-regulations-2008/regulation-16.json",
  "legislation": "uksi/2008/594",
  "legislation_title": "The Water Supply and Sewerage Services (Customer Service Standards) Regulations 2008",
  "legislation_url": "https://openlegislation.uk/water-supply-and-sewerage-services-customer-service-standards-regulations-2008",
  "path": "regulation/16",
  "kind": "regulation",
  "number": "16",
  "heading": "Notice of rights to be given to customers",
  "text": "(1) A relevant Welsh undertaker must, at least once in every financial year, give every customer to whom it sends an account in that year a detailed statement of the rights provided by this Part.\n(2) If a relevant Welsh undertaker is aware that accounts to a customer cover the supply of water or sewerage services to other customers, it must—\n(a) give the customer enough copies of the statement referred to in paragraph (1) to enable the customer to give a copy to each of those other customers; or\n(b) send a copy of the statement to each of those other customers directly.",
  "extent": "E+W",
  "status": null,
  "version": "current",
  "annotations": [
    {
      "type": "F",
      "label": "F1",
      "text": "Words in regs. 5-17 substituted (1.4.2017) by The Water Supply and Sewerage Services (Customer Service Standards) (Amendment) Regulations 2017 (S.I. 2017/246), regs. 1(1), 6(b) (with reg. 9)"
    },
    {
      "type": "F",
      "label": "F2",
      "text": "Words in regs. 5-17 substituted (1.4.2017) by The Water Supply and Sewerage Services (Customer Service Standards) (Amendment) Regulations 2017 (S.I. 2017/246), regs. 1(1), 6(a) (with reg. 9)"
    }
  ],
  "outstanding_effects": [],
  "provenance": {
    "source": "legislation.gov.uk",
    "source_url": "https://www.legislation.gov.uk/uksi/2008/594/regulation/16",
    "retrieved_at": "2026-10-29T03:34:59.035010+00:00"
  },
  "licence": "Open Government Licence v3.0",
  "licence_url": "https://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/",
  "attribution": "Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives."
}