{
  "url": "https://openlegislation.uk/water-supply-and-sewerage-services-customer-service-standards-regulations-2008/regulation-17A",
  "json_url": "https://openlegislation.uk/water-supply-and-sewerage-services-customer-service-standards-regulations-2008/regulation-17A.json",
  "legislation": "uksi/2008/594",
  "legislation_title": "The Water Supply and Sewerage Services (Customer Service Standards) Regulations 2008",
  "legislation_url": "https://openlegislation.uk/water-supply-and-sewerage-services-customer-service-standards-regulations-2008",
  "path": "regulation/17A",
  "kind": "regulation",
  "number": "17A",
  "heading": "Interpretation of Part 3",
  "text": "In this Part—\n“customer” includes—\n(a)in cases of self-supply, the relevant water supply licensee, sewerage licensee or person associated with a licensee; and\n(b)in all other cases, customers or potential customers of water supply licensees or sewerage licensees that are operating in accordance with a retail authorisation, but does not include a person associated with the relevant licensee;\n“English duty-holder” means—\n(a)an English service provider, or\n(b)an English wholesaler;\n“English service provider” means—\n(a)in cases of self-supply, the English wholesaler whose water supply system or sewerage system is used to supply water or provide sewerage services to the customer; and\n(b)in all other cases—\n(i)the water supply licensee or sewerage licensee, as appropriate, who supplies water or provides sewerage services to the customer under a retail authorisation; or\n(ii)the English undertaker who supplies water or provides sewerage services to the customer;\n“English undertaker” means a water undertaker or sewerage undertaker whose area is wholly or mainly in England;\n“English wholesaler” means an English undertaker acting in their capacity of providing, developing, maintaining, improving or extending a water supply system or sewerage system, as appropriate, and “English water wholesaler” and “English sewerage wholesaler” are to be construed accordingly;\n“EW sewer” means a sewer which is vested in an English sewerage wholesaler;\n“non-domestic outbuilding” means an outbuilding which is not part of domestic premises;\n“person associated with a licensee” has the meaning given—\n(a)for a water supply licence, in paragraph 11 of Schedule 2A to the WIA; and\n(b)for a sewerage licence, in paragraph 1 of Schedule 2B to the WIA;\nand “person associated with the relevant licensee” means a person associated with, in relation to water supply, the water licensee or, in relation to the provision of sewerage services, the sewerage licensee;\n“retail authorisation” has the meaning given—\n(a)for a water supply licence, in paragraph 3 of Schedule 2A to the WIA;\n(b)for a sewerage licence, in paragraph 1 of Schedule 2B to the WIA;\n“self-supply” means situations where a water supply licensee or sewerage licensee supplies water or provides sewerage services, as appropriate, to the premises of the relevant licensee or a person associated with the relevant licensee;\n“sewerage system”, in relation to an English sewerage undertaker or English sewerage wholesaler, has the meaning given by section 17BA(7) of the WIA;\n“valid claim” means a claim by a customer (however made) for a payment under regulation 17E, 17F, 17G or 17H which—\n(a)includes the name of the customer and at least one of the following—\n(i)an address for correspondence;\n(ii)an email address for correspondence;\n(iii)a contact telephone number;\n(b)includes, if not given as an address for correspondence in accordance with paragraph (a)(i)—\n(i)in the case of a claim for a payment under regulation 17E, 17F or 17G, the address of the premises in respect of which the customer is supplied with water;\n(ii)in the case of a claim for a payment under regulation 17H, the address of, or other means of identifying, the premises to which the claim relates,\n(c)describes the event which is, or events which are, considered to trigger the requirement for a payment, and\n(d)states when the event or events occurred;\n“water supply system”, in relation to an English water undertaker or English water wholesaler, has the same meaning as “supply system” in section 17B(4A) of the WIA.",
  "extent": null,
  "status": null,
  "version": "current",
  "annotations": [
    {
      "type": "F",
      "label": "F1",
      "text": "Pt. 3 inserted (1.4.2017) by The Water Supply and Sewerage Services (Customer Service Standards) (Amendment) Regulations 2017 (S.I. 2017/246), regs. 1(1), 7 (with reg. 9)"
    },
    {
      "type": "F",
      "label": "F2",
      "text": "Words in reg. 17A inserted (2.7.2025) by The Water Supply and Sewerage Services (Customer Service Standards) (Amendment) Regulations 2025 (S.I. 2025/662), regs. 1(3), 4(a) (with regs. 17, 18)"
    },
    {
      "type": "F",
      "label": "F3",
      "text": "Words in reg. 17A inserted (2.7.2025) by The Water Supply and Sewerage Services (Customer Service Standards) (Amendment) Regulations 2025 (S.I. 2025/662), regs. 1(3), 4(b) (with regs. 17, 18)"
    },
    {
      "type": "F",
      "label": "F4",
      "text": "Words in reg. 17A inserted (1.10.2025) by The Water Supply and Sewerage Services (Customer Service Standards) (Amendment) Regulations 2025 (S.I. 2025/662), regs. 1(2)(a), 4(c) (with regs. 17, 18)"
    }
  ],
  "outstanding_effects": [],
  "provenance": {
    "source": "legislation.gov.uk",
    "source_url": "https://www.legislation.gov.uk/uksi/2008/594/regulation/17A",
    "retrieved_at": "2026-10-29T03:34:59.035010+00:00"
  },
  "licence": "Open Government Licence v3.0",
  "licence_url": "https://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/",
  "attribution": "Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives."
}