{
  "url": "https://openlegislation.uk/water-supply-and-sewerage-services-customer-service-standards-regulations-2008/regulation-17G",
  "json_url": "https://openlegislation.uk/water-supply-and-sewerage-services-customer-service-standards-regulations-2008/regulation-17G.json",
  "legislation": "uksi/2008/594",
  "legislation_title": "The Water Supply and Sewerage Services (Customer Service Standards) Regulations 2008",
  "legislation_url": "https://openlegislation.uk/water-supply-and-sewerage-services-customer-service-standards-regulations-2008",
  "path": "regulation/17G",
  "kind": "regulation",
  "number": "17G",
  "heading": "Pressure standard",
  "text": "(1) An English water wholesaler must maintain, in a communication pipe serving premises supplied with water, a minimum water pressure of seven metres static head (the “MW pressure”).\n(2) Subject to paragraph (5), if the pressure failure conditions are satisfied—\n(a) the English service provider must pay the customer £50; and\n(b) the English wholesaler must pay the English service provider in accordance with regulation 17K.\n(3) The pressure failure conditions are that—\n(a) the pressure in the communication pipe serving a customer’s premises falls below the MW pressure for an hour or more other than—\n(i) in connection with the carrying out of necessary works; or\n(ii) because of drought; and\n(b) before the end of the period of 28 days beginning with the day on which the failure mentioned in sub-paragraph (a) occurs, the pressure in the communication pipe serving a customer’s premises again falls below the MW pressure for an hour or more other than—\n(i) in connection with the carrying out of necessary works; or\n(ii) because of drought.\n(4) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .\n(5) The English service provider need not pay the customer, and the English wholesaler need not pay the English service provider, under paragraph (2) where—\n(a) the English service provider has already made payments totalling £250 to the customer in respect of occasions on which the pressure failure conditions were satisfied in the same financial year;\n(b) if—\n(i) the English service provider could not practicably have identified the customer as having been affected; and\n(ii) the customer does not make a claim (orally or in writing) to the English service provider for a payment under this regulation within the 3 months following the date of the second relevant occasion on which the pressure fell below MW pressure for an hour or more; or\n(c) it was impracticable to maintain the MW pressure because of—\n(i) industrial action by employees of the English wholesaler;\n(ii) the act or default of a person who is not an officer, employee or agent of the English wholesaler; or\n(iii) the act or default of a person who is not a person acting on behalf of the English wholesaler or an agent of the English wholesaler.\n(6) In this regulation, “communication pipe” means—\n(a) the part of a service pipe between an English wholesaler’s water main and the boundary of the street in which the water main is laid; or\n(b) if the premises supplied with water abut on the part of the street in which the water main is laid, and the service pipe—\n(i) enters those premises otherwise than through the outer wall of a building abutting on the street; and\n(ii) has a stopcock in those premises as near to the boundary of the street as reasonably practicable\nthe part of the service pipe between the water main and the relevant stopcock.",
  "extent": null,
  "status": null,
  "version": "current",
  "annotations": [
    {
      "type": "F",
      "label": "F1",
      "text": "Pt. 3 inserted (1.4.2017) by The Water Supply and Sewerage Services (Customer Service Standards) (Amendment) Regulations 2017 (S.I. 2017/246), regs. 1(1), 7 (with reg. 9)"
    },
    {
      "type": "F",
      "label": "F2",
      "text": "Words in reg. 17G(1) inserted (2.7.2025) by The Water Supply and Sewerage Services (Customer Service Standards) (Amendment) Regulations 2025 (S.I. 2025/662), regs. 1(3), 10(2) (with regs. 17, 18)"
    },
    {
      "type": "F",
      "label": "F3",
      "text": "Reg. 17G(2)(3) substituted (2.7.2025) by The Water Supply and Sewerage Services (Customer Service Standards) (Amendment) Regulations 2025 (S.I. 2025/662), regs. 1(3), 10(3) (with regs. 17, 18)"
    },
    {
      "type": "F",
      "label": "F4",
      "text": "Reg. 17G(4) omitted (2.7.2025) by virtue of The Water Supply and Sewerage Services (Customer Service Standards) (Amendment) Regulations 2025 (S.I. 2025/662), regs. 1(3), 10(4) (with regs. 17, 18)"
    },
    {
      "type": "F",
      "label": "F5",
      "text": "Reg. 17G(5)(a) substituted (2.7.2025) by The Water Supply and Sewerage Services (Customer Service Standards) (Amendment) Regulations 2025 (S.I. 2025/662), regs. 1(3), 10(5)(a) (with regs. 17, 18)"
    },
    {
      "type": "F",
      "label": "F6",
      "text": "Words in reg. 17G(5)(b)(ii) substituted (2.7.2025) by The Water Supply and Sewerage Services (Customer Service Standards) (Amendment) Regulations 2025 (S.I. 2025/662), regs. 1(3), 10(5)(b) (with regs. 17, 18)"
    },
    {
      "type": "F",
      "label": "F7",
      "text": "Words in reg. 17G(5)(c) substituted (2.7.2025) by The Water Supply and Sewerage Services (Customer Service Standards) (Amendment) Regulations 2025 (S.I. 2025/662), regs. 1(3), 10(5)(c) (with regs. 17, 18)"
    },
    {
      "type": "C",
      "label": "C1",
      "text": "Reg. 17G(1) modified (2.7.2025) by The Water Supply and Sewerage Services (Customer Service Standards) (Amendment) Regulations 2025 (S.I. 2025/662), regs. 1(3), 19"
    }
  ],
  "outstanding_effects": [],
  "provenance": {
    "source": "legislation.gov.uk",
    "source_url": "https://www.legislation.gov.uk/uksi/2008/594/regulation/17G",
    "retrieved_at": "2026-10-29T03:34:59.035010+00:00"
  },
  "licence": "Open Government Licence v3.0",
  "licence_url": "https://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/",
  "attribution": "Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives."
}