# The Water Supply and Sewerage Services (Customer Service Standards) Regulations 2008, Regulation 17IE: Water quality notices: restrictions on consumption etc. of water


(1) This regulation applies where an English wholesaler serves a notice (a “water quality notice”) on a customer on or after 1st October 2025 for the purposes of section 75(2)(b) of the WIA in relation to any premises which requires the customer to take one or more of the following steps—
(a) not to consume any water supplied to the premises;
(b) not to use for any purpose any water supplied to the premises;
(c) to boil any water supplied to the premises before it is consumed;
(d) to boil any water supplied to the premises before it is used for any purpose.
(2) If the quality of supply is not restored by the end of the initial 48 hour period—
(a) the English service provider must pay the customer an amount which is equal to the lesser of—
(i) the sum of the water supply charges payable by the customer to the English service provider for the financial year in which the notice is served, and
(ii) the water quality amount, and
(b) the English wholesaler must pay the English service provider in accordance with regulation 17K.
(3) For the purposes of this regulation, the quality of supply is restored only if all of the steps specified in the water quality notice no longer need to be taken.
(4) The water quality amount is a sum equal to BA + (SA × P), where—
(a) “BA” is the base amount;
(b) “SA” is the supplementary amount; and
(c) “P” is the number of complete periods of 24 hours after the end of the initial 48 hour period during which the quality of supply to the affected premises is not restored.
(5) For the purposes of paragraph (4)—
(a) the base amount is—
(i) £40, if the affected premises are domestic premises;
(ii) £60, if the affected premises are not domestic premises;
(b) the supplementary amount is—
(i) £20, if the affected premises are domestic premises;
(ii) £40, if the affected premises are not domestic premises.
(6) But the English service provider is not required to make a payment under paragraph (2)(a) if—
(a) the water used for the supply was polluted, or contaminated, by the customer contrary to section 72 or 73 of the WIA;
(b) the water quality notice was served due to drought or immediately following a period of drought;
(c) the water supply to the premises is interrupted or cut-off by the English wholesaler in exercise of its powers under section 75(7) of the WIA.
(7) In this regulation “the initial 48 hour period” means the period of 48 hours beginning when the water quality notice is served.

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Source: https://www.legislation.gov.uk/uksi/2008/594/regulation/17IE (the official version)
Page: https://openlegislation.uk/water-supply-and-sewerage-services-customer-service-standards-regulations-2008/regulation-17IE
Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives.