# The Water Supply and Sewerage Services (Customer Service Standards) Regulations 2008, Regulation 17JA: Timing of payments under regulation 17I


(1) Where an English service provider is required to make a payment to a customer under regulation 17I, the English service provider must make the payment to the customer before the end of the period of 20 working days beginning with the day on which the customer makes a claim under paragraph (5) of that regulation.
(2) If the English service provider fails to make the payment to the customer in accordance with paragraph (1), it must pay the customer £40.

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Source: https://www.legislation.gov.uk/uksi/2008/594/regulation/17JA (the official version)
Page: https://openlegislation.uk/water-supply-and-sewerage-services-customer-service-standards-regulations-2008/regulation-17JA
Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives.