{
  "url": "https://openlegislation.uk/welsh-language-standards-no-10-regulations-2026/schedule-1/part-1",
  "json_url": "https://openlegislation.uk/welsh-language-standards-no-10-regulations-2026/schedule-1/part-1.json",
  "legislation": "wsi/2026/99",
  "legislation_title": "The Welsh Language Standards (No. 10) Regulations 2026",
  "legislation_url": "https://openlegislation.uk/welsh-language-standards-no-10-regulations-2026",
  "path": "schedule/1/part/1",
  "kind": "part",
  "number": "1",
  "heading": "The Standards",
  "text": "1\nStandards relating to correspondence sent by a body\n(1) When a body replies to correspondence\nStandard 1:\nIf you receive correspondence from a member of the public in Wales (“P”) in Welsh you must reply in Welsh (if an answer is required), unless P has indicated that there is no need to reply in Welsh.\n(2) When a body initiates correspondence\n(a) When a body corresponds with an individual\nStandard 2:\nWhen you correspond with an individual (“A”) for the first time, you must ask A whether A wishes to receive correspondence from you in Welsh, and if A responds to say that A wishes to receive correspondence in Welsh you must—\n(a) keep a record of A’s wish, and\n(b) correspond with A in Welsh when corresponding with A from then onwards.\n(b) When a body corresponds with more than one member of the same household\nStandard 3:\nWhen you send correspondence addressed to two or more individuals who are members of the same household (for example, the parents of a child or joint contract-holders) for the first time, you must ask them whether they wish to receive correspondence from you in Welsh; and if—\n(a) all individuals respond to say that they wish to receive correspondence in Welsh, you must keep a record of that wish and correspond in Welsh from then onwards when sending correspondence addressed to all of those individuals;\n(b) one or more of the individuals responds to say that that individual wishes to receive correspondence in Welsh, you must keep a record of that wish and provide a Welsh language version of correspondence from then onwards when sending correspondence addressed to all of those individuals.\n(c) When a body corresponds with several persons (for example, when it sends a circular, or sends the same letter to a number of homes)\nStandard 4:\nWhen you send the same correspondence to several persons and at least one of those persons is a member of the public in Wales, you must send a Welsh language version of the correspondence at the same time as you send any English language version unless all of those persons who are members of the public in Wales have informed you that they do not wish to receive correspondence in Welsh.\n(3) General standards relating to correspondence\nStandard 5:\nIf you don’t know whether a member of the public in Wales (“P”) wishes to receive correspondence from you in Welsh, when you correspond with that P you must provide a Welsh language version of the correspondence.\nStandard 6:\nIf you produce a Welsh language version and a corresponding English language version of correspondence, you must not treat the Welsh language version less favourably than the English language version (for example, if the English version is signed, or if contact details are provided on the English version, then the Welsh version must be treated in the same way).\nStandard 7:\nYou must state—\n(a) in correspondence to members of the public in Wales, and\n(b) in publications and notices that invite members of the public in Wales to respond to you or to correspond with you,\nthat you welcome receiving correspondence in Welsh, that you will respond to correspondence in Welsh, and that corresponding in Welsh will not lead to delay.\n2\nStandards relating to telephone calls made and received by a body\n(1) Telephone calls made to a body’s main contact number and to any helplines or call centres\nStandard 8:\nWhen a member of the public in Wales (“P”) contacts you on your main telephone number (or numbers), or on any helpline numbers or call centre numbers, you must greet the P in Welsh.\nStandard 9:\nWhen a member of the public in Wales (“P”) contacts you on your main telephone number (or numbers), or on any helpline numbers or call centre numbers, you must inform the P that a Welsh language service is available.\nStandard 10:\nWhen a member of the public in Wales (“P”) contacts you on your main telephone number (or numbers), or on any helpline numbers or call centre numbers, you must deal with the call in Welsh in its entirety if that is the P’s wish (where necessary by transferring the call to a member of staff who is able to deal with the call in Welsh).\nStandard 11:\nWhen a member of the public in Wales (“P”) contacts you on your main telephone number (or numbers), or on any helpline numbers or call centre numbers, you must deal with the call in Welsh if that is the P’s wish until such point as—\n(a) it is necessary to transfer the call to a member of staff who does not speak Welsh who can provide a service on a specific subject matter, and\n(b) no Welsh speaking member of staff is available to provide a service on that specific subject matter.\nStandard 12:\nWhen you advertise telephone numbers, helpline numbers or call centre services and where the anticipated audience includes members of the public in Wales, you must not treat the Welsh language less favourably than the English language.\nStandard 13:\nIf you offer a Welsh language service to members of the public in Wales on your main telephone number (or numbers), or on any helpline numbers or call centre numbers, the telephone number for the Welsh language service must be the same as for the corresponding English language service.\nStandard 14:\nWhen you publish your main telephone number, or any helpline numbers or call centre service numbers and where the anticipated audience includes members of the public in Wales, you must state (in Welsh) that you welcome calls in Welsh.\nStandard 15:\nIf you have performance indicators for dealing with telephone calls, you must ensure that those performance indicators do not treat telephone calls made in Welsh any less favourably than calls made in English.\nStandard 16:\nYour main telephone call answering service (or services) must inform members of the public in Wales calling, in Welsh, that they can leave a message in Welsh.\nStandard 17:\nWhen there is no Welsh language service available on your main telephone number (or numbers), or on any helpline numbers or call centre numbers, you must inform members of the public in Wales calling, in Welsh (by way of an automated message or otherwise), when a Welsh language service will be available.\n(2) Telephone calls made to departments and to members of a body’s staff\nStandard 18:\nIf a member of the public in Wales (“P”) contacts one of your departments on a direct line telephone number (including on staff members’ direct line numbers), and that P wishes to receive a service in Welsh, you must deal with the call in Welsh in its entirety (if necessary by transferring the call to a member of staff who is able to deal with the call in Welsh).\nStandard 19:\nIf a member of the public in Wales (“P”) contacts one of your departments on a direct line telephone number (including on staff members’ direct line numbers), and that P wishes to receive a service in Welsh, you must deal with the call in Welsh until such point as—\n(a) it is necessary to transfer the call to a member of staff who does not speak Welsh who can provide a service on a specific subject matter, and\n(b) no Welsh speaking member of staff is available to provide a service on that specific subject matter.\nStandard 20:\nWhen a member of the public in Wales (“P”) contacts you on a direct line number (whether on a department’s direct line number or on the direct line number of a member of staff), you must ensure that, when greeting that P, the Welsh language is not treated less favourably than the English language.\n(3) Telephone calls made by a body\nStandard 21:\nWhen you telephone an individual (“A”) for the first time you must ask A whether A wishes to receive telephone calls from you in Welsh, and if A responds to say that A wishes to receive telephone calls in Welsh you must keep a record of that wish, and conduct telephone calls made to A from then onwards in Welsh.\n(4) A body dealing with telephone calls using an automated system\nStandard 22:\nAny automated telephone systems that you have must provide the complete automated service in Welsh where the anticipated audience includes members of the public in Wales.\n3\nStandards relating to a body holding meetings that are not open to the general public\n(1) Meetings between a body and one invited member of the public\nStandard 23:\nIf you invite one member of the public in Wales (“P”) only to a meeting—\n(a) you must ask P whether P wishes to use the Welsh language at the meeting, and inform P that you will conduct the meeting in Welsh, or, if necessary, provide a translation service from Welsh to English for that purpose, and\n(b) if P has informed you that P wishes to use the Welsh language at the meeting, you must conduct the meeting in Welsh or, if necessary, arrange for a simultaneous or a consecutive translation service from Welsh to English to be available at the meeting.\n(2) Meetings between a body and more than one invited person\nStandard 24:\nIf you invite more than one person to a meeting, you must ask each member of the public in Wales invited whether they wish to use the Welsh language at the meeting.\nStandard 24A:\nIf you have invited more than one person to a meeting, and at least 10% (but less than 100%) of the members of the public in Wales invited have informed you that they wish to use the Welsh language at the meeting, you must arrange for a simultaneous or consecutive translation service from Welsh to English to be available at the meeting.\nStandard 24B:\nIf you have invited more than one person to a meeting, and at least 20% (but less than 100%) of the members of the public in Wales invited have informed you that they wish to use the Welsh language at the meeting, you must arrange for a simultaneous or consecutive translation service from Welsh to English to be available at the meeting.\nStandard 24C:\nIf you have invited more than one person to a meeting, and at least 30% (but less than 100%) of the members of the public in Wales invited have informed you that they wish to use the Welsh language at the meeting, you must arrange for a simultaneous or consecutive translation service from Welsh to English to be available at the meeting.\nStandard 24CH:\nIf you have invited more than one person to a meeting, and all of the members of the public in Wales invited have informed you that they wish to use the Welsh language at the meeting, you must conduct the meeting in Welsh or, if necessary, arrange for a simultaneous or consecutive translation service from Welsh to English to be available at the meeting.\n4\nStandards relating to meetings arranged by a body that are open to the public\nStandard 25:\nIf you arrange a meeting that is open to members of the public in Wales and at which public participation by a member of the public in Wales is allowed, you must state on any material advertising it, and on any invitation to it, that anyone attending is welcome to use the Welsh language at the meeting.\nStandard 26:\nWhen you send invitations to a meeting that you arrange which is open to members of the public in Wales and at which public participation by a member of the public in Wales is allowed, you must send the invitations in Welsh.\nStandard 27:\nIf you invite persons to speak at a meeting that you arrange which is open to members of the public in Wales and at which public participation by a member of the public in Wales is allowed, you must—\n(a) ask each person invited to speak whether that person wishes to use the Welsh language, and\n(b) if that person (or at least one of those persons) has informed you that that person wishes to use the Welsh language at the meeting, provide a simultaneous translation service from Welsh to English for that purpose (unless you conduct the meeting in Welsh without a translation service).\nStandard 28:\nIf you arrange a meeting that is open to members of the public in Wales and at which public participation by a member of the public in Wales is allowed, you must ensure that a simultaneous translation service from Welsh to English is available at the meeting, and you must orally inform those present in Welsh—\n(a) that they are welcome to use the Welsh language, and\n(b) that a simultaneous translation service is available.\nStandard 29:\nIf you produce and display any written material at a meeting that you arrange which is open to members of the public in Wales, you must ensure that the material is displayed in Welsh, and you must not treat any Welsh language text less favourably than the English language text.\n5\nStandards relating to public events organised or funded by a body\nStandard 30:\nIf you organise a public event, or fund at least 50% of a public event, you must ensure that, in promoting the event, the Welsh language is treated no less favourably than the English language (for example, in the way the event is advertised or publicised).\nStandard 31:\nIf you organise a public event, or fund at least 50% of a public event, you must ensure that the Welsh language is treated no less favourably than the English language at the event (for example, in relation to services offered to members of the public in Wales attending the event, in relation to signs displayed at the event and in relation to audio announcements made at the event).\n6\nStandard relating to a body’s publicity and advertising\nStandard 32:\nAny publicity or advertising material that you produce must be produced in Welsh where the anticipated audience includes members of the public in Wales, and if you produce the material in Welsh and in English, you must not treat the Welsh language version less favourably than you treat the English language version.\n7\nStandards relating to a body displaying material in public\nStandard 33:\nAny material that you produce and display in public in Wales must be displayed in Welsh, and you must not treat any Welsh language version of the material less favourably than the English language version.\nStandard 34:\nAny material that you produce and display at a public exhibition held in Wales organised by you must be displayed in Welsh, and you must not treat any Welsh language version of the material less favourably than you treat an English language version.\n8\nStandards relating to a body producing and publishing documents or forms\nStandard 35:\nIf you produce a document or form which is available to members of the public in Wales, you must produce it in Welsh.\nStandard 36:\nWhen you send a document or form to an individual (“A”) for the first time, you must ask A whether A wishes to receive documents or forms in Welsh, and if A responds to say that A wishes to receive documents or forms in Welsh you must—\n(a) keep a record of A’s wish, and\n(b) send any documents or forms you send to A from then onwards in Welsh.\nStandard 37:\nIf you don’t know whether an individual (“A”) wishes to receive documents or forms from you in Welsh, when you send a document or a form to A you must provide a Welsh language version.\nStandard 38:\nIf you produce a document (but not a form) which is available to members of the public in Wales, and no other standard has required you to produce the document in Welsh, you must produce it in Welsh—\n(a) if the subject matter of the document suggests that it should be produced in Welsh, or\n(b) if the anticipated audience, and their expectations, suggests that the document should be produced in Welsh.\nStandard 39:\nIf you produce a document or form in Welsh and in English you must—\n(a) not treat any Welsh language version less favourably than you treat the English language version (whether separate versions or not),\n(b) not differentiate between the Welsh and English version in relation to any requirements relevant to the document or form (for example, in relation to any deadline for submitting the form, or in relation to the time allowed to respond to the content of the document or form), and\n(c) ensure that the English language version clearly states that the document or form is also available in Welsh.\n9\nStandards relating to a body’s websites and on-line services (including portals)\n(1) Websites published by a body\nStandard 40:\nYou must ensure that—\n(a) the text of each page of your website is available in Welsh,\n(b) every Welsh language page on your website is fully functional, and\n(c) the Welsh language is not treated less favourably than the English language on your website.\nStandard 41:\nYou must ensure that—\n(a) the text of the homepage of your website is available in Welsh,\n(b) any Welsh language text on your homepage (or, where relevant, your Welsh language homepage) is fully functional, and\n(c) the Welsh language is treated no less favourably than the English language in relation to the homepage of your website.\nStandard 42:\nYou must ensure that when you publish a new page on your website or amend a page—\n(a) the text of that page is available in Welsh,\n(b) any Welsh language version of that page is fully functional, and\n(c) the Welsh language is treated no less favourably than the English language in relation to that page.\nStandard 43:\nIf you have a Welsh language web page that corresponds to an English language web page, you must state clearly on the English language web page that the page is also available in Welsh, and you must provide a direct link to the Welsh page on the corresponding English page.\nStandard 44:\nYou must provide the interface and menus on every page of your website in Welsh.\n(2) Apps published by a body\nStandard 45:\nAll apps that you publish for use by members of the public in Wales must function fully in Welsh, and the Welsh language must be treated no less favourably than the English language in relation to that app.\n(3) Live chat facility\nStandard 46:\nIf you have a live chat facility for use by members of the public in Wales—\n(a) you must provide it in Welsh, and\n(b) you must state (in Welsh) on your website that your live chat facility is available in Welsh and how it can be accessed.\nStandard 47:\nIf you have a live chat facility for use by members of the public in Wales, you must state (in Welsh) on your website that your live chat facility is available in Welsh and how it can be accessed, and you must provide it in Welsh until such point as—\n(a) it is necessary to transfer the live chat to a member of staff who does not speak Welsh who can provide a service on a specific subject matter, and\n(b) no Welsh speaking member of staff is available to provide a service on that specific subject matter.\n10\nStandards relating to a body’s use of social media\nStandard 48:\nWhen you use social media, you must not treat the Welsh language less favourably than the English language.\nStandard 49:\nIf a member of the public in Wales contacts you by social media in Welsh, you must reply in Welsh (if an answer is required).\n11\nStandard relating to audio and video content\nStandard 50\nAny audio content or video content that you produce must be produced in Welsh if the anticipated audience includes members of the public in Wales and the Welsh language must be treated no less favourably than the English language in relation to that content.\n12\nStandard relating to self-service machines\nStandard 51:\nYou must ensure that any self-service machines that you have in Wales function fully in Welsh, and the Welsh language must be treated no less favourably than the English language in relation to that machine.\n13\nStandards relating to signs and notices displayed by a body\nStandard 52:\nWhen you—\n(a) erect a new sign in Wales or renew a sign erected in Wales (including temporary signs), or\n(b) publish or display a notice in Wales,\nany text displayed on the sign or notice must be displayed in Welsh (whether on the same sign or notice as you display corresponding English language text or on a separate sign or notice); and if the same text is displayed in Welsh and in English, you must not treat the Welsh language text less favourably than the English language text.\nStandard 53:\nWhen you—\n(a) erect a new sign in Wales or renew a sign erected in Wales (including temporary signs), or\n(b) publish or display a notice in Wales,\nwhich conveys the same information in Welsh and in English, the Welsh-language text must be positioned so that it is likely to be read first.\n14\nStandards relating to a body receiving visitors at its buildings\nStandard 54:\nAny reception service you make available in English must also be available in Welsh, and any member of the public in Wales (“P”) who requires a Welsh language reception service must not be treated less favourably than a P who requires an English language reception service.\nStandard 55:\nIf you arrange a visit or appointment in advance for a member of the public in Wales (“P”) which will mean that P will come to your reception, you must ask P whether P wishes to receive a Welsh language reception service (unless you already know whether P wishes to receive that service in Welsh).\nStandard 55A:\nYou must provide a face to face Welsh language reception service for a member of the public in Wales (“P”) at your reception if you have arranged a visit or appointment for P in advance and—\n(a) P has informed you in advance that P wishes to receive the service in Welsh, or\n(b) you are already aware that P wishes to receive the service in Welsh.\nStandard 56:\nIf you have no face to face Welsh language reception service available at your reception, you must ensure that a Welsh language reception service is available over a phone in your reception.\nStandard 57:\nYou must display a sign in your reception which states (in Welsh) that persons are welcome to use the Welsh language at the reception.\nStandard 58:\nYou must ensure that staff at the reception who are able to provide a Welsh language reception service wear a badge to convey that.\n15\nStandards relating to a body awarding grants\nStandard 59:\nAny documents that you publish which relate to applications for a grant which members of the public in Wales may apply for, must be published in Welsh, and you must not treat a Welsh language version of such documents less favourably than an English language version.\nStandard 60:\nWhen you invite applications for a grant from members of the public in Wales, you must—\n(a) state in the invitation that applications may be submitted in Welsh and that any application submitted in Welsh will be treated no less favourably than an application submitted in English, and\n(b) not treat applications for a grant submitted in Welsh less favourably than applications submitted in English (including, amongst other matters, in relation to the closing date for receiving applications and in relation to the time-scale for informing applicants of decisions).\nStandard 61:\nWhen you inform an applicant of your decision in relation to an application for a grant, you must do so in Welsh if the application was submitted in Welsh.\n16\nStandards for raising awareness about Welsh language services provided by a body\nStandard 62:\nYou must promote any Welsh language service that you provide, and advertise that service in Welsh.\nStandard 63:\nIf you provide a service in Welsh that corresponds to a service you provide in English, any publicity or document that you produce, or website that you publish, which refers to the English service must also state that a corresponding service is available in Welsh.\n17\nStandard relating to a body’s corporate identity\nStandard 64:\nWhen you form or revise your corporate identity, you must not treat the Welsh language less favourably than the English language.\nStandard 65:\nWhen you present your corporate identity, you must not treat the Welsh language less favourably than the English language.\n18\nStandards relating to courses offered by a body\nStandard 66:\nIf you offer an education course that is open to members of the public in Wales, you must offer it in Welsh.\nStandard 67:\nIf you offer an education course to members of the public in Wales, you must—\n(a) undertake an assessment of the need for that course to be offered in Welsh;\n(b) offer that course in Welsh if the assessment indicated that the course needs to be offered in Welsh.\n19\nStandard relating to public address systems used by a body\nStandard 68:\nWhen you announce a message over a public address system, you must make that announcement in Welsh and, if the announcement is made in Welsh and in English, the announcement must be made in Welsh first.",
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  "status": null,
  "version": "current",
  "annotations": [],
  "outstanding_effects": [],
  "provenance": {
    "source": "legislation.gov.uk",
    "source_url": "https://www.legislation.gov.uk/wsi/2026/99/schedule/1/part/1",
    "retrieved_at": "2026-10-28T22:54:55.204808+00:00"
  },
  "licence": "Open Government Licence v3.0",
  "licence_url": "https://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/",
  "attribution": "Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives."
}