Regulation 20 General conduct of adult placement agencyI1

so as to ensure the safety of service users;

so as to ensure that a placement is not made in an emergency unless that is in the interests of the service user in question, and the needs of the adult placement carer and other household members have been considered;

so as to safeguard service users against abuse, harm or neglect;

so as to promote the independence of service users;

so as to ensure the safety and security of service users' property;

in a manner which respects the privacy, dignity and wishes of service users, and the confidentiality of information relating to them; and

with due regard to the sex, sexual orientation, age, religious persuasion, racial origin, cultural and linguistic background and any disability of service users, and to the way in which they wish to conduct their lives.

maintain good personal and professional relationships with each other and with adult placement carers, service users and staff;

encourage and assist staff to maintain good personal and professional relationships with both adult placement carers and service users;

encourage and assist adult placement carers to maintain good personal and professional relationships with service users.