Part 3 Pre-commencement complaints: application of the new complaints provisions

United Kingdom

1. 6Pre-commencement complaints treated as made under new complaints provisions
2. 7Application of the new complaints provisions to Part 3 complaints
3. 8Part 3 complaint refused at an initial stage
4. 9Part 3 complaint approved at the initial stage but a first substantive decision has not been notified
5. 10Part 3 complaint where a first substantive decision has been notified but no application for referral has been made
6. 11Part 3 complaint where a first substantive decision has been notified and an application for referral has been made
7. 12Part 3 complaint where a first substantive decision has been notified, an application for referral has been made and the prescribed or superior officer has agreed to make the referral