Regulation 11 Local authority action – on receipt of representations
England and Wales
(1)
As soon as possible after having received representations a local authority must—
(a)
provide the complainant with—
(i)
details of its procedure for considering representations; and
(ii)
where relevant, information about advocacy services; and
(b)
offer to the complainant—
(i)
assistance and guidance on following the representations procedure or advice on where he may obtain such assistance and guidance; and
(ii)
where relevant, help in obtaining an advocate.